TheDVDPlanet.org processed order but never delivered DVD Package, runaround when complained via website, from before XMas. Internet
Placed order 12/24/07. Informed that my credit card was charged and the order processed. Never received order. Sent multiple e-mails, but was replied to only once with "your order will be reshipped to you." It never was, and I sent more e-mails stating "it was never shipped in the first place, let alone being 'reshipped' sounded odd." Again no responses. No responses other than the first and only before-mentioned response.
No order ever received. No refund. No other responses.
Bobb
Internet, Ohio
U.S.A.
1 Updates & Rebuttals
Bobb
Carroll,Ohio,
U.S.A.
Credit Finally Received
#2Author of original report
Mon, January 28, 2008
There is hope after all. I finally received a credit for my order as recent as 1/26/08. I feel much better knowing they have credited my account and that no other activity has been posted.
However, I still canceled my credit card AFTER receiving this credit to prevent any further charges to the account.
Their delays in making restitution created a lot of concern for me and the potential for credit card fraud.
Thanks TheDVDPlanet.org for making good on this order.