Complaint Review: Thermo Burn Club

Upon discovering the Thermo Burn diet pills, my mother requested that I sign her up for a free trial. A free trial is all that both of us wanted, because she is diabetic and is unable to take certain diet pills. When signing up for this supposed 'free trial', the Thermo Burn Club site filled the screen with offers "at unbelievable discount rates". Each time you clicked "No thanks, continue with my order", yet another offer would pop up to be declined. Many times this happened, and the last one I declined to proceed with ordering the trial, took me to a screen stating that my order was received and processed FOR $225!

I immediately tried to contact customer support, which conveniently was not available on the weekends. I contacted them through their email service to cancel the order, yet there was always 'something wrong' with the email and failed to deliver. I waited until Monday morning, and called the customer service number, which was a mission in itself due to extremely poor connection, and having to repeat myself many times to be heard and understood that I wanted to cancel the order. The individual on the phone informed me that the order had already been shipped, and instructed me to call them back when we received the shipment so that I could speak to someone in the Returns department.

When the shipment arrived, I contacted the Returns department, who instructed me to mail the product back to them unopened, with a tracking number from the USPS, and once they received the item, they would refund the $225. The postmaster offered to send the package back (due to it being unopened) as a refusal, however I had to have the tracking number. So I had to pay another $5.50 for shipping back to Nevada.

I contacted the Return department once it had arrived, and they informed me that it would be 5-7 business days to receive my refund. Within two days, I saw in my bank account a refund from them, but only for $189.30. I contacted customer service to get the $35.70 they owed me, yet they told me it was company policy that there was a $5 and change restocking fee per bottle on returned items. Nothing I said would get them to return that, so now I'm out $40.70 by these charlatans. DO NOT, I repeat, DO NOT do any kind of business with Thermo Burn Club, because they will leech money from your wallet in any way they possibly can.