THEWIGS.COM IS A MAJOR RIPOFF - BEWARE CONSUMERS I purchased a $400 wig that they said was blonde and it was an ugly brown. The charged me 3 times for shipping and refused to exchange it! Now I'm stuck with an ugly wig! Sun Valley California
THEWIGS.COM (not to be mistaken with WIGS.COM as they are a very good company!) is a ripoff and scams their online customers with lies! I discussed with them 3 times on the telephone to ensure that I was purchasing a platinum/warm blonde frosted human hair wig. They ensured me that I would love it! When it arrived it was a dull, dirty dishwater brown colored wig. I called them they gave me a return number and I shipped it back to them. They originally charged me $13 in shipping for a very small box which included a very lightweight wig (from Calif to Washington state). I returned the wig and shipping only cost me $6. THEWIGS.COM wouldn't accept the package as they said the return number wasn't on the outside of the box which they never told me to do, however I included the number inside the box with the purchase order form and the wig. I then returned the wig again with the number on the outside of the box and they told me there was nothing they could do unless I wanted to pay a $75 restock fee and I'd also have to pay $400 for the wig because the wig sale was off.
Needless to say, I was very unhappy as I paid for shipping 3 times, received an unsatisfactory wig, the customer service people were rude to me, and I'm stuck with a $350 bill and a wig that my dog won't even play with!
Sincerely,
A very dissatified THEWIGS.COM consumer.
thewigs.com unhappy customer
Kent, Washington
U.S.A.
1 Updates & Rebuttals
Thewigs.com
Sun Valley,California,
U.S.A.
Sorry, no record of this customer found
#2UPDATE Employee
Mon, April 13, 2009
Unfortunately we could find no record of this customer purchasing from us. I assure you this is not the way we do business. We never make choices for our customers. Furthermore if a customer purchases a wig at a sale price and decides they want a different color we are more than happy to honor the sale price even if the sale has expired. One last thing I would like to mention is our restocking fee is not, and never has been $75. It is $35 for synthetic and $60 for human hair. With $12.50 insurance purchase there is no charge for restocking fee.