Report: #128437

Complaint Review: Thompson Ford

Thompson Ford Ripoff Ford F-150 Lemon Truck Tullahoma Tennessee

Reported By:

— Murfreesboro Tennessee
Submitted:

Fri, January 21, 2005
Updated:

Sun, January 23, 2005

Thompson Ford

Tullahoma, Tennessee

U.S.A.
Phone:
Category:

Auto manufactures

*Consumer Suggestion: My big beef with the auto makers *Consumer Suggestion: My big beef with the auto makers *Consumer Suggestion: My big beef with the auto makers *Consumer Suggestion: My big beef with the auto makers

I purchased a brand new 2004 Ford F-150 in May of 2004. It had 123.4 miles on it when I drove it off of the lot.
It has been nothing but trouble since!

So far it has had 2 drive shafts, a rear axle dampener, and a complete rear axle installed.

There has been no improvement in the vibration, it actually seems to be getting worse.

It has been in for service no less than seven times since it was purchased.

The Service manager confided to me that He thought it was a Lemon. When asked to put that statement in the vehicle report he told Me that he could and would not. I guess He wants to keep His position with Thompson Ford. My sales man indicated that it was a lemon as well.

When I tried to get the dealership to swap the truck out for a new one. There offer was a blatent attempt to rip Me off. There offer was not to swap the vehicles as one would expect them to do, rather they wanted Me to do a trade in.

You'll enbjoy this part.

There offer was, 5,000.00 less than My pay off. the Truck I chose was magicly increased from 26k and change to over 34k and change.
My responce was pretty much what You would expect.
I:E: YOU'VE GOT TO BE KIDDING!!!

I was not rude, nor was I disrespectful, I do not act like that. I tried talking to the sales man and He said there was not much that He could do. At this point I becam disgusted and have just recently taken the truck to another Dealership. So far they have not had any luck isolating the vibration. They tell Me it is in the drive line but cannot isolate it.

The truck handles very well, actually it is like riding on rails. Overall I do enjoy the truck. Being a life long Ford fan and coming from a family has been and are dedicated Ford Fans.

My Father purchased no telling how many Ford products, both new and used, over the years. My Brother and one of My sisters drive them exclusivly. I personally have had over twenty five of them over the years. This is My first brand new one and needless to say I am quite dissapointed, to say the least.

I have contacted the Nashville regional rep and He gave Me some song and dance about the universal joints angle not being correct.

My Brother is an aircraft Mechanic with over thirty years at FedEx. H eknows more about Ford products than most service techs. My best friend has eight years as a Service manager for Buick under His belt and currently builds motors in his own shop.

Both of them have told Me Fords responce has been a load of crap. They have both driven the "Blue Goose" (So named because of all of the screwing going on) Both of them have told Me that the vibration is in the drive line. Either the Engine, Transmission or a component there in.

At this point I have had it I do not have any confidence in the vehicle. Weather i have to hire an Lawyer and try to use the Tennessee Lemon law in order to get My money back (@ 12k in trade cash and rebates) or keep driving untill it has a catostrophic failure of some sort.

Any one out there with a simular problem please let Me know what was done to rectify the situation.
Was it repaired?

Returned to Ford?

Paint taken off and put on another truck?
Did You get a bucket of Chicken from the Counel and throw it at it?

Chuck
Murfreesboro, Tennessee
U.S.A.

4 Updates & Rebuttals

Stick

Phoenix,
Arizona,
U.S.A.

My big beef with the auto makers

#5Consumer Suggestion

Sun, January 23, 2005

Hey chuck have some info for you. Info I am sure your Ford dealer would not want you to have. I am also sure that Ford would not give you this info.

My big beef with the auto makers is that they do not or will not give their customers any direct contact info for people at the auto makers that could help if they wanted to. A close fellow Advocate gave me a very big list if contact info that he had in his computer. Use the below Ford contact info to your advantage. I hope it helps you.

Chuck Remember this is a NONE PUBLISHED list. So USE it to your advantage! If any of these are not working or if you find that the phone numbers do not get to these people, maybe they changed them so they would not have to listen to people's complaints. Post a request and I can post many more for you.

Brenda Hines
bhines1@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-322-1185

Tom Hoyt
thoyt@ford.com
Brand(s): Ford Motor Company
Department: Centennial Operations
1-313-323-8143

Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456

Daniel Jarvis
djarvis1@ford.com
Brand(s): Ford Motor Company
Department: Ford Financial
1-313-594-2527

Paige Johnson
pjohns29@ford.com
Brand(s): Ford Motor Company
Department: Customer Satisfaction & Technologies
1-313-248-6820

Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709

Joe Koenig
jkoenig@ford.com
Brand(s): Ford Motor Company
Department: Powertrain
1-313-845-9148

Susan Krusel
skrusel@ford.com
Brand(s): Ford
Department: Ford Division
1-313-594-4175

Meera Kumar
mkumar10@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2793

Ed Lewis
elewis5@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-323-7809

Sonia Mishra
smishra1@ford.com
Brand(s): Ford Motor Company, Lincoln
Department: Global Product Development & Technologies
1-313-621-6089

Octavio Navarro
onavarr1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2033

Todd Nissen
tnissen@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-337-2786

Bob Roach
rroach1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Product Development and Global Design
1-313-390-9553

Harold Allen
hallen1@ford.com
Brand(s): Ford
Department: Dallas Regional Office
1-214-528-7120

Sandra Badgett
sbadgett@ford.com
Brand(s): Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2036

Angela Coletti
acoletti@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-390-1759

John Delle Monache
jdellemo@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-594-0520

Anne Marie Gattari
agattari@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-322-9211

Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456

Susan Krusel
skrusel@ford.com
Brand(s): Ford
Department: Ford Division
1-313-594-4175

Rich Mayk
rmayk@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-845-0627

John Ochs
jochs@ford.com
Brand(s): Ford Motor Company
Department: New Media Team
1-313-337-3669

Glenn Ray
gray2@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-248-2335

David Reuter
dreuter@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-594-4410

Kristine Testori
ktestori@ford.com
Brand(s): Ford Motor Company
Department: Process Leadership
1-313-594-3542

Beverly Thacker
bthacke2@ford.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo
Department: Broadcast News
1-313-317-7639

Donna Thomas
dthoma27@ford.com
Brand(s): Ford Motor Company
Department: Media Fleet
1-313-845-4613

James Trainor
jtrainor@ford.com
Brand(s): Ford Motor Company, Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7689

Christian Vinyard
cvinyard@ford.com
Brand(s): Ford Motor Company
Department: Global Affiliates & Associations
1-313-594-7899

Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068

Kristie Winters
kwinter3@ford.com
Brand(s): Ford Motor Company
Department: Media Fleet
1-313-317-4453

Can't for get to give the Ford's President's email address can I? William Clay Ford
WFord@ford.com
If this one does not work, maybe he changed his too.

Now we have to think do we want the people that write about auto issues to read you Rip Off Report. You have to get the word out. So email all of the following people in the news. Tell them your story.

The below people all work at www.automotivenews.com

Edward Lapham Executive Editor elapham@crain.com
Dave Guilford News Editor dguilford@crain.com
Chaz Osburn Industry Editor cosburn@crain.com
Victor Galvan Web Editor vgalvan@crain.com
Richard Truett Engineering Reporter rtruett@crain.com
Amy Wilson Ford Motor Co. Reporter 313-446-0375 awilson@crain.com

Now here is some of your local TV media contact info. Want more of the below? Post a request and I will make the below list much bigger!

WKRN
441 Murfreesboro Road
Nashville, TN 37210-0212
(615) 369-7222
general@wkrn.com

WKPT
222 Commerce Street
Kingsport, TN 37660
(423) 246-9578
wkpt@tricon.net

WTVC
410 W. 6th Street
Chattanooga, TN 37402
(423) 756-5500
news@newschannel9.com

WPTY
2701 Union Extended
Memphis, TN 38112
(901) 323-2430

Jim Turpin
News Director
jimturpin AT clearchannel.com

Bridget Lovelle
Asst. News Director - Editorial
bridgetlovelle AT clearchannel.com

Main Office
(901)323-2430 News Hotline
(901)321-7668 News Room E-mail
newsdesk AT abc24.com

WATE
1306 North Broadway
Knoxville, TN 37917
(423) 637-6666
aramey@wate.com
investigations@wate.com;aramey@wate.com

Let's not forget something else Chuck. Let's say that you get into a major wreck and somebody gets hurt real bad or that somebody God forbids gets killed. You hire a good attorney and he goes through all of your records and finds neglect by somebody or neglect on a businesse's behalf. Guess who's feet he might be able to hold to the fire!

I am sure that your local TV media would see to it that your truck would make the news if it were to be involved in a major accident.

Stick, Rip-off Report Consumer Advocate

Stick

Phoenix,
Arizona,
U.S.A.

My big beef with the auto makers

#5Consumer Suggestion

Sun, January 23, 2005

Stick

Phoenix,
Arizona,
U.S.A.

My big beef with the auto makers

#5Consumer Suggestion

Sun, January 23, 2005

Stick

Phoenix,
Arizona,
U.S.A.

My big beef with the auto makers

#5Consumer Suggestion

Sun, January 23, 2005

Respond to this Report!