Complaint Review: Cadillac

Dear Mr. Jones,

We sincerely apologize for the concerns you are experiencing with your 2000 Cadillac Escalade.

We have documented your comments with the Customer Assistance Center under file number S1-3889142
and are investigating your concern. We will follow up with you on May 30 with an update or the
final resolution.

If you have any further questions or comments please feel free to contact the Cadillac Customer
Assistance Center at 1-800-458-8006 twenty four hours a day, 365 days a year, or by e-mail at
assist@Cadillac.com.

Thank you for making Cadillac your vehicle of choice!

Sincerely,

Michael Boisvert
Customer Relationship Manager
Cadillac Customer Assistance Center

Original message follows:
-------------------------

Ms. Jarvis, My Concerns are:

The Tires on my Escalade are worn! (Front).......And I want an adjustment on
them! Dealer, Thompson McConnel, says no!
There is an alinement problem that the dealer says is my problem!
They Changed rims on my trk. because their guy that washes the vehicles
damaged mine.
They were not balanced for my Vehicle, lending to premature wear of my
tires.
My trk was purchased Dec. 2000 and had 1000 miles on it.
There are currently 22,000 give or take a few miles presently on my vehicle.
The Air Conditioner doe not blow air in the Car it Blow's but no air comes
out, or it does not come out the way it should!They won't fix
it!.................What I had to pay for this car and the Quality of
Service I'm getting is very bad. There are other concerns about this
vehiclem however at the point these mentioned are my immediate concerns.
Joe Becker was my Sales Person.

Veron E. Jones, JNR.

----- Original Message -----
From: "Cadillac Motor Car Division"
To:
Sent: Friday, April 26, 2002 5:21 PM
Subject: Re: Cadillac Escalade Owner Assistance


Dear Veron Jones,

Thank you for contacting the Cadillac Customer Assistance Center.

We sincerely apologize for the concern you are experiencing with your 2000
Cadillac Escalade.

We are unable to locate a previous request or create a new request with the
information you have
provided. Please contact the Customer Assistance Center at the number
provided below for the most
timely resolution.

If you would prefer to continue to work through e-mail, we certainly
understand. We will attempt to
resolve your concern in the shortest period possible. Address your mail to
the URL listed below or
simply reply to this message.

Whether you choose to call or e-mail us, please provide the following basic
information. This
information will be used to document and investigate your concerns.

What exactly your concern is
Current Mileage
Current Dealer with which you are working
Purchased new or used (if used, mileage at purchase)

We look forward to serving you.

If you have any further questions or comments please feel free to contact
the Cadillac Customer
Assistance Center at 1-800-458-8006 24 hours a day 7 days a week or by
e-mail at cac@Cadillac.com.

Sincerely,

Laura Jarvis
Customer Relationship Manager
Cadillac Customer Assistance Center



Dear Mr. Jones,

Thank you for contacting the Cadillac Customer Assistance Center
and we appreciate the opportunity to review your file!

Unfortunately, we at the Cadillac Customer Assistance Center are not able to view your attachment. Please see your local Cadillac dealer as soon as possible for further assistance.

If you should need to contact us in the future, please write us again or call our Cadillac Customer Assistance Center at 800-458-8006. Customer Relationship Managers are available 24 hours a day, 7 days a week.

Thank you again for contacting Cadillac and we look forward to serving you!


Sincerely,

Maria Campos
Customer Relationship Manager
Cadillac Customer Assistance Center

=RE: Re: S1-3889142

-----Original Message-----
From: vjonz
Sent: 6/13/02 1:15:42 PM
To:
Subject: Re: S1-3889142

Dear Mr. Boisvert:

They're too busy trying to impress Cadillac in stead of me There is
documentationm however, it is not prevey to you because the asst. mgr says
it's my responsibility......Not Cadillac's........................See
Attached!

Veron Jonz!


----- Original Message -----
From:
To:
Sent: Thursday, June 13, 2002 2:04 PM
Subject: S1-3889142


> Dear Jones,
>
> Good afternoon!
>
> We contacted the Service Department at Thomson-MacConnell today in regards
to the concerns you expressed in your last e-mail. It appears that there is
no history that indicates that you have experienced concerns with the tires
on your 200 Cadillac Escalade. Please make an appointment at your earliest
convenience to have this addressed.
>
> We have documented your concerns in request S 1-3889142. Please refer to
this number in all future correspondence.
>
> If you should need to contact us in the future, please e-mail us again or
call our Cadillac Customer Assistance Center at 800-458-8006. Customer
Relationship Managers are available 24 hours a day, 7 days a week.
>
> Sincerely,
>
> Michael Boisvert
> Customer Relationship Manager
> Cadillac Customer Assistance Center
>
>
> #Subject=S1-3889142

Veron
Cincinnati, Ohio

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