Thomson - RCA ripoff new tv broken @ 6 mos. 1-yr parts warranty not honored won't replace broken remote either Indianapolis Indiana
2005 Xmas gift from wife: RCA wide-screen TV - service model # 32V432TYX5/serial # F494CA0UW
1st complaint: 5/3/06 @ 5:30pm/EST - case #10WDF - TV remote not working. Donna/customer service promised to ship replacement a/s/a/p.
2nd complaint: 5/8/06 @3:15 pm/EST - case #112QQ - customer service claims new remote shipped; remote never received.
3rd complaint: 6/2/06 @ 1:00pm/EST - case #12RDF/service ticket #03996254 - supervisor claimed remote replacement order was input into system, but never shipped. I informed supervisor that now TV itself also non-functional - won't turn on at all.
Supervisor refused to assist with only the warranty card; said I had to have actual store receipt (even though their system has all the information available via warranty card mailed within required 10-day period).
Joseph
Wollaston, Massachusetts
U.S.A.
1 Updates & Rebuttals
Joseph
wollaston,Massachusetts,
U.S.A.
Thomson-RCA new tv broken-saga continues...
#2Author of original report
Sat, July 22, 2006
7/20/06-Thomson service rep, Nikki, faxed a computer printout with my TV serial number, showing an updated purchase date to allow 1-yr parts/90-day warranty as accommodation for previous problems; advised me to bring TV to A&A Radio/TV in Everett for repair.
7/21/06-A&A Standard Radio/TV (Everett, MA) refused repair, saying Wal*Mart should replace TV per Thomson warranty. A&A Gen'l Mgr, Barry Cohen, provided Wal*Mart CEO's name/phone # in case local store #2341 (Quincy, MA) refused TV exchange.
Wal*Mart store #2341 alleges 15-day return/exchange policy, but their posted signage does not include TVs, either at customer returns or in electronics dept. Asst. store mgr, Joseph Silva, still refused exchange. While @ store, I called Wal*Mart CEO, Lee Scott (Wal*Mart Stores, Inc; SW 8th St; Bentonville, AZ; tel: 479-273-4000), as instructed; however, got runaround by 3 different reps (1 rep named Sally) @ HQ, then they hung up on me after being on "hold" for a total of 3 hrs.
After being at Wal*Mart store #2341 for 5 hrs., asst. mgr., Joseph Silva, agreed to accept TV for repair & took my warranty card & Thomson serial # printout. He hand-wrote a note for me acknowleging acceptance of TV saying asst. mgr, Jane, will follup-up on Monday 7/24/06 to ensure TV is serviced. Mr. Silva said it should not take longer than a couple weeks for repair & will include another remote. I had a witness (licensed doctor) who stayed with me for the 5-hr. duration.
To date, all parties involved have been less than forthcoming, using stall tactics, "passing the buck" & blatant lies. Will update again in a couple weeks.