Thomson - RCA This cant be a real company!! ripoff Marietta Georgia
I purched a Lyra MP3 player for $179.99 ($40 more than I seen it at Wal-Mart which dosent carry it anymore). Little by little I was lossing songs I downloaded. Two months went by and I couldnt bring any songs to play.
I called the service center and spoke to lady (March 17th). This is 12 days before the 90 day warrenty expirs, I was told that the player was defective and I should send it back with the recipt, no problem. So I went back to the store and was told it would take a few days to recove it, great!
After a few days I sent it back to Thomson Inc. I need it to pass the time at work, but I managed without for a few weeks.
I finaly call to check on the delivery date, I was informed that I would have to pay $50 for service and parts, But I dont want it fixed I am suspose to get a new the lady said. I was told that the warrenty had expired, but I figured it was defective the day I brough it which, to me means the Co. would be more than happy to sent me a new one maybe even a coupon. Nooo! I had to pay, so could I talk to a supervisor. " he will tell you the same thing I told you", but could I still speak to him? "no". Could I get the name of your distric and general manager? " we dont give that information out".
This cant be a real money making business, there is no way thay have a building any where, It must be some guy selling out the back of his car.
Terrald
St Cloud, Minnesota
U.S.A.
3 Updates & Rebuttals
Terrald
St Cloud,Minnesota,
U.S.A.
nightmare over
#4Author of original report
Sat, September 01, 2007
After contacting the Better Business B. I got very special attention from Thomson Inc. I got a call from Linsey at 1 8664657366 ex3715 and was given a check for the full amount.
Aafes
Viernheim,Europe,
U.S.A.
They are a real company
#4Consumer Comment
Wed, August 15, 2007
They are real, they have been in business for a very long time.
You can reach them at:
1.800.511.3180
Thomson, Inc.
P.O. Box 671988
Marietta, GA 30006-0034
A lawsuit is a waste of your money. You can sue them if you wish, even though the physical business is not in your state. They subject themselves to the jurisdiction of the court in your state if they do business there.
It would be a waste of time and money as the filing fee for the action in your county is $150.00, then you must pay someone to have them served, appear in court, and prove your case. In most cases your award is limited to your actual damages, and if they walk in the door with your now repaired mp3 player you have no damages and eat the filing fee.
Call them, or write a registered letter. It is likely your unit was mailed parcel post, which is notoriously slow and will arrive soon.
Terrald
St Cloud,Minnesota,
U.S.A.
Thomson RCA Marietta Georgia This cant be real
#4Author of original report
Wed, August 15, 2007
I have been waiting for them to return my MP player since 07/18/07. This is the date they mailed it. I did get a call from someone after I filed a report with the BBB. She wanted a recipt. I told her the Co. already has it and she told me she had to check it out and she would get back to me.
its been two weeks. I did go to the court house to file a law suit but the paper says I have to sue the in the county where the office is, this is crazy, no wonder they can rip people off and get away with it.