Thornton Cable, DO NOT give them your checking account No. or do Business with them Product Faulty, Warranty False, Non Communicative Thornton Colorado
I ordered three (3) Motorola DCX3400 Cable Boxes from Thornton Cable through their web site. I spoke with Jay who said he could save me over $100.00/Cable Box if I gave him my Checking Account Number. Living on a tight budget, I aggreed.
The three Cable Boxes arrived on June 5th. Unfortunately, I needed Cardiac Bypass Surgery on June 6th and was out of action until June 24th. For the next several days, I worked with Jay and Comcast on June 27th Jay finally admitted that the Motorola DCX3400 Boxes would not work in my location.
So Jay sent me an RMA procedure to follow to return the three Cable Boxes. They were shipped out on June 28th and arrived in Thornton, CO on July 5th. UPS provided delivery confirmation which was signed by 'Sharma'.
Having spoken to Jay again on June 29th, he said he had another product which requires a dongle on each TV and tried to interest me in this product. He said it was a new startup company from Canton, OH. I asked him first to refund my money and then I would look at this product. He agreed.
I have phoned Jay three times and emailed him twice to:
1) Confirm the three boxes arrived at his location.
2) What is the status of my refund.
I did not receive a response from the five (5) communication attempts. So I am writing this report so that any other potential customers of Thornton Cable will be fore warned of the nature of Thornton Cable.
I will also be reporting this activity to other web sites as well as the local Chamber of Commerce in Thornton, Colorado.