Thoroughbred Auto Parts took my money but did not deliver product Ripoff Gansevoort New York
Thoroughbred Auto Parts took my money via for an autopart and said they would ship it. After a week I emailed them for status and got no response. After two weeks I faxed them and demanded shipment information and advised that they did not have shipping information as they had never shipped the item which they now say they do not have.
Robert
San Diego, California
U.S.A.
1 Updates & Rebuttals
Thoroughbred
Gansevoort,New York,
U.S.A.
Customer received credit immediately!
#2UPDATE Employee
Sat, December 30, 2006
We tried to contact this customer and left voice mail messages for him when we found out the seat we were sending him was damaged. We had to fax him a note in order to get him to call. We then immediately credited this customer when we reached him as per his request. We had offered to find him another part but he refused. We will not ship inferior products to our customers. He ordered a part, we were unable to produce, we refunded his money. What else should we have done?