Complaint Review: ThredUP

DECEPTIVE PRACTICES! They require payment for return, prior to shipment, only to be robbed of the items sent in (when return is not purchased PRIOR TO shipment). DECEPTIVE.

I reviewed the website and have made a purchase. I was totally satisfied with my purchase. So I decided to try out the ThredUp "cleanout bag" service. I sent 32 pieces of high quality used clothing, which I first referenced through their "calculator" and meticulously sorted and packed. By the time they processed that first bag, a second was already shipped to them containing 27 pieces of clothing.

They processed that first bag and ACCEPTED ONLY 7 PIECES! AND they paid FAR LESS than the "calculator" amounts that I documented on a contact sheet of photos, before shipping them. My estimate for the first bag was $50 - $200, based on the calculator and all 32 pieces. I received $11.68. OUCH! I JUST RECEIVED the "offer" for that second bag... and THEY ACCEPTED ONLY 1 PIECE of clothing for 90 cents! I also have a contact sheet with "calculator" amounts for that bag.

They require you to pay $10 IN ADVANCE per bag, to somehow predict that they are not going to accept all of those clothes, if you want them back! That is a DIRTY PRACTICE! THIS IS A VERY SHADY BUSINESS PRACTICE!

Returns should be offered AFTER processing. They STOLE my clothes! I am extremely disappointed and will not do business nor refer others to their site again. The final third bag will not be sent back to ThredUp. I won't have them STEAL from me any further!

I would like replacement or return! I would settle for a few extra dollars, but there is NOTHING that will make me or my social circle ever frequent the business again. I will likely see nothing from ThredUP, as I've seen in the reviews already posted by others in the same predicament. I DID notice that customers, who PRE-PAY for the returns, have far more items "accepted" and receive higher payouts. It looks VERY shady! It appears EXTREMELY DECEPTIVE.