Thrifty Car Rental Dishones selling practices Dulles Virginia
This is a complaint against dishonest selling practices
exercised by Thrifty Car rental.
Thrifty office at:
23390 Autopilot Drive
Dulles, VA 20166
Manager: Gail Igbal
Tel: 703-661-6907
On 2006/12/29, I rented a car and told the agent that I decline all insurance. He asked me to initial in 4 places and sign the form in one place. I did without looking at the contract. I have done this before so many times. I paid for the car rental through a gold credit card (Mastercard) which provides car rental insurance coverage. I also have car rental insurance coverage in my own personal car insurance.
When I returned the car 2 days later, I discovered that I paid more for insurance than the car rental itself. I complained to the agent to no avail. I asked to speak to the manager in charge (Gail Igbal) but it led to nowhere, I obtained her business card and told her that I will be filing a complaint. She said she was not scared.
I am not sure if the rental agents are paid commissions or receive extra bonuses when they sign customers on extra services. I find that such sales incentives to lead quickly to dishonest sales practices.
Upset consumer
Ilan
Cote Saint-Luc, Quebec
Canada
1 Updates & Rebuttals
Kyle
Tahlequah,Oklahoma,
U.S.A.
Should have read what you signed.
#2Consumer Suggestion
Thu, January 18, 2007
I do feel sorry for your bad experience. However, as you said yourself, you initialed and signed without reading the contract. Most car rental contracts have you to initial to accept or initial to decline. Quite possibly you initialed the wrong box. But you wouldn't know because you didn't read a legally binding contract that you were signing. I really don't know if the agents receive commission or not, but regardless you didn't read what you signed.
I apologize if I sound as though I'm coming off rash, but it seems to be a growing problem. Someone makes a mistake and wants someone else to take the blame. I work in customer advocacy for a car rental company and I hear this 20 times a day (at least).
To everyone that will read this PLEASE, PLEASE, PLEASE, READ WHAT YOU ARE SIGNING!! Not only will it save you a lot of headache and disappointment later, but it also makes life a lot easier for those who have to hear about it. Treat every contract you sign the same. Would you sign a loan agreement without reading it? An apartment lease? Your Rip-off-report user agreement? Please people, take the extra time, or take the blame.