Thrifty Propane Refused to deliver propane and tank after I purchased a pre buy 3 months prior. Medina Nationwide
On 06-08-2016 I purchased 3000 gallons of propane from Thrifty Propane through a Pre Buy Program. The purchase was paid by credit card. I was given a delivery date of 08-18-2016. A week prior to this date an employee from the company called me and stated they moved the date back to 09-23-2016. I told the employee I could not wait and that my current tank was ready to run out. I also told her a handicapped relative lived with me along with his 12 year old son and my house ran on propane. The employee stated she would have the department for scheduling contact me about the problem. I never received a call.
I made approximately 10 calls to the business and they all stated they would e mail the department to reschedule. I requested to speak with a supervisor and they transferred me to a voice mail. I left a voice mail and never heard back from anyone.
On 08-29-2016 I made one last attempt to resolve the problem. I spoke with the employee that sold me the order, "Larry". He could not give any solutions to the problem. I cancelled my order at this time.
This is the first complaint I have ever made about a company. It was the worst service I have ever experienced in my 56 years.