thriftyvet.com VIOLATION OF REFUND POLICY; DEFECTIVE PRODUCT Internet
Been ordering flea meds from these people for like 8 years.
This time they sent me a product with expiration date from 2013.
My dog got fleas, and I was upset about it, politely asked for refund, as per their clearly stated policy on their website, which states a 45 day refund period if you have any problems.
After two emails with no reply, i heard back from them.
They told me, "the products don't expire". No other comments.
Obviously they do, since we have fleas.
I'm enraged because the refund is for 35 dollars, hardly a big deal, but their extreme disregard for my situation is disgusting.
They didn't even say "sorry to hear about the fleas" in the email.
They have no conscience. There are so many negative complaints about this company online, it would easy to mount a class action lawsuit.
I will also be contacting the BBB, yelp and any other avenues I can find.
1 Updates & Rebuttals
Issue Resolved
#2Author of original report
Thu, June 23, 2016
After I threatened to contact the BBB and file in small claims court I was issued an instant refund, although no apology, no explanation or admission of error.
Just wanted to be clear that if you threaten them, you will get your money back. If you don't, you won't get even an email back.