Complaint Review: Thriveworks

This company does not understand the credentialing process at all. Nor did I until I had to clean up their mess. After three to six months of waiting for progress to be made on our company’s out-of-network credentialing/registration with Aetna, BCBS, Beacon Health Options, Humana, and United Healthcare, we decided to contact the companies ourselves to view the progress. Although we were notified that we would be "good to go in a few days” or "should be done within a couple week,” after speaking with each company, NONE of them had ANY information on us. After asking Credentialing.com multiple times the status, we were told that they were working on it still.

After voicing our frustration, our representative was changed. As a result, we were motivated to look into the process itself, with each company and to hire yet another individual to complete the credentialing process. After researching BCBS registration, we found out that it only takes one document and 14 business days to start filing claims out-of-network. So, after telling this company how BCBS does it, they started doing it right. We spent well into the thousands, approximately $5000. We, for the most part, have credentialed ourselves. Thriveworks would not refund any time of payment. The staff is extremely inexperienced.