Complaint Review: Thryve Fitness Solutions

This report is to tell the world about the scam that Thryve Fitness Solutions is running. They go after honest, hardworking people by misleading them with false statements and omitting crucial information. 

The Thryve Fitness employee that did this was Dereck Bairos in Mashpee, Massachusetts. My wife went in for a free consultation on a Tuesday. After the session was over he told her to sign the contract. At first she didnt want to sign it because she wasn't sure if she wanted to do it. He specifically told her that all she had to do was sign the contract now, and make up her mind later. He said there was no commitment at that moment. Later that same day he called her back because he said that the fee to sign up was $49 the day of the consultation but it goes up to $99 after. Again, she said that she wasn't sure but he reassured her that she would be entitled to a full refund if she did not want to do it. 

What Dereck so conveniently left out was the fact that she only had three days to make up her mind (funny how something like that could have slipped his mind). On Saturday we checked our bank statement and saw that $320 had been deducted. Immediately my wife called Dereck to inquire about the charge because she had not told him that she wanted to do it. He said "I hadn't heard anything from you, so I thought it was all set." He also said, "Now that you paid for it, you should just use the sessions." 

Now we are trying to get our money back by calling customer service, but nobody there has a solution to our problem. At THRYVE it is perfectly ok that their employees get clients by misleading them and taking their money without explicit permission. Now if we want to cancel our membership (that we never wanted in the first place), we do not get the $49 or the $320 back, instead what we get is an additional $288 deducted from our account because it is an early cancellation of our contract (again, that we never wanted in the first place.)