Thunderbolt Carpet Cleaning Wouldn't honor what website said, wanted to charge an additional $45 norcross, Georgia
I purchased a $99 Groupon Coupon which states on the Groupon site the following when you purchase it "$99 for carpet cleaning of a two-story home with up to 2,500 square feet of carpet (a $530 value)During 1.5- to 3-hour appointments, the certified cleaners remove stains, odors, and allergens from carpets using steam-cleaning techniques.".
When the technician came by to do the appointment, he said it would cost an additional $45 to treat a couple of stains in the family room, and the stairs. I showed him what the website states (above), so he ran and called the owner Jeff. I spoke with Jeff's answering service girl/ Sarah, was her name I believe. Even though that's False Advertising to state what's stated above to get you to purchase the groupon, Jeff told Saran and the technician that he would stick by the statement on the actual printed voucher which states stains may be extra.
I cancelled the appointment.
Once again - this is false advertising. The technician claims Groupon shouldn't put that on their site. However, if that gets Thunderbolt Carpet Cleaning extra business, they should honor what's stated.
1 Updates & Rebuttals
Thunderbolt Cleaning
United States of AmericaThunderbolt Cleaning False Advertisement - Rebuttal
#2REBUTTAL Owner of company
Sat, August 25, 2012
Dear Customer,
Customer satisfaction is our number one priority and we would like to address this report. Below you will find a copy of the Groupon Voucher to which the customer made reference. In the voucher, you will see the voucher is for a two-storyhome with up to 2,5000 square feet of carpet.
In the fine print section of the coupon, it states, "Extra fee for cleaning of non-carpeted areas, pet stains, dark-color stains, and rust stains. Extra feel for additional sq. footage exceeding 1250 sq ft. for 1 story or 2500 sq ft of 2 stories. Must use promotional value in 1 visit." The customer's request fell into the fine print stipulaitions, thus the technician was correct to tell the customer additional fees will be charged to complete his/her request. It is unfortunate the customer was dissatisfied; however, we must honor what is printed to be fair to all customers.
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Carpet cleaning of a two-story home with up to 2,500 square feet of carpet
Thunderbolt Carpet Cleaning
The amount paid for this voucher ($99) with Thunderbolt Carpet Cleaning NEVER EXPIRES.
The promotional value expires January 30, 2013.
I.. II 7406-2524
Redeem at home J
The Fine Print
Limit 1 per person, may buy 2 additional as gifts. Limit 1 per visit. Valid only for option purchased. Appointment required; subject to availability. Valid only for listed service areas. Extra fee for cleaning of non-carpeted areas, pet stains, dark-color stains, and rust stains. Extra fee for additional sq. footage exceeding 1250 sq ft for 1 story or 2500 sq ft for 2 stories. Must use promotional value in 1 visit.
Rules
These are the restrictions that apply to every Groupon voucher (unless the Fine Print specifies an exception) Value of the Groupon Voucher This voucher has two separate values: (a) the amount paid; and (b) the promotional value. The amount paid will never expire and may be applied toward any goods or services offered by the merchant if the promotion is no longer available. The promotional value is the additional value beyond the amount paid, and it will expire on the expiration date above (unless prohibited by law).
Redemption and Refund
Redeemable only at Thunderbolt Carpet Cleaning for the goods or services listed above. If the merchant refuses to honor this voucher because the promotional value has expired or for any other reason, Groupon will refund the amount paid. Period.
How to Use This
1. Pull up Groupon with our mobile app (or print it out).
2. Appointment required, call (404) 271-6963 and mention your Groupon.
3. Present Groupon at appointment.
4. Enjoy!
Not redeemable for cash (unless required by law). Doesn't cover tax or gratuity. Promotional value can't be combined with other offers. Not reloadable. Unauthorized reproduction, resale, modification, or trade prohibited. Thunderbolt Carpet Cleaning is the issuer of this voucher. Purchase, use, or acceptance of this voucher constitutes acceptance of these terms. This voucher is transferable. For more information, visit https://www.groupon.com/terms.