Complaint Review: Ticket Busters - Ticketbust.com

I received a red light camera ticket and found a site online, Ticketbust.com, that would promise to get the ticket dismissed or I would receive a full refund. I then signed a contract with them.

After a few months, I received a decision in the mail in late January 2010, from the Superior Court stating that I had been found guilty. They made the decision on December 29, 2009. Because they failed to dismiss my ticket, I called Ticketbust.com to receive a refund.

They told me that in order for me to get the refund, I would have to request a trial de novo. I did that, and a week or so later, I received a letter from them stating that I was ineligible for a refund because they did not receive a copy of the court's decision with 10 days of that decision.

However, I did not receive a copy of the decision until about a month after the court made it. It was impossible, therefore, for ticketbust.com to get it within 10 days, when I didn't receive it until a month later.

I believe that this is the loophole they use to avoid paying refunds. It is completely unfair, the circumstances were beyond my control, and I don't remember seeing it in the contract. Even if it was in the contract, there was no way of knowing that I would receive the court's decision a month after.

There was nothing I could do, and I feel it would be fair for me to receive a refund.