Complaint Review: Ticket Fulfillment Services LP

I was looking for tickets to the 2018 charity event "Guns vs Hoses" at Baxter Arena in Omaha, NE. The top link via Bing included the words Baxter Arena followed by "ticketoffices".

Here is the actual link: "baxterarena.ticketoffices.com/Guns+and+Hoses"

I selected that link, and purchased the tickets.

I soon realized that the ticketoffices.com link and website was not connected to the arena.

I called the ticketoffices CS line and informed the CS rep of the issue, that this was a charity event for local police and firefighters and that i would like a refund. since the tickets they sold me were over twice the face value of the event. (when you include the $11 per ticket service fee)
They refused a refund, and pointed to a disclaimer beside the green button i had clicked to purchase the tickets. I had to return to the original link to see the disclaimer which states that they are not associated with the arena which is embedded in the link.

I buy tickets online all of the time. Never before have i been charged. an $11 service fee per ticket for a ticket that is TWICE the face value for a Law Enforcement / Fire Fighter CHARITY EVENT.

I refused to use the tickets, we later purchased tickets through the Baxter box office so that a majority of the money goes to the event and not a third party ticket scammer.

I call this a scam because this third-party ticket retailer is in the business of making their site and links include key words and look as close to a real business as possible, then refusing a refund once tickets are purchased (which is automatic via paypal.)