Complaint Review: TICKET AT WORK/TICKET MASTERS

Ticketatwork is offered as benefit by the company for whom I provide contract services. This is my first and last time using this service. 

I contacted ticketatwork and the process appeared to move smoothly.  I originally spoke with representative "Carmen" she walked me through the process of payment of $348,36 a savings of $91.00. She stated I would receive a link for this order, confirmation, and would be able to download the tickets. That is when the problem started.

  I was never able to get the link to open  as it should, and a confirmation was never sent. I continually  received the errored message "OOPS something went wrong."  I continually received this errored message from March 22, 2023 through April 7, 2023. a trouble ticket I was told was opened  to address this  problem.  The original representative "Carmen" told me  if I had any problems to call back and request her which I did, several times. However, I was always told "she could not be reached." or "she was not in," or "she could not be found."  I spoke with six (6) different representatives each time. I was given a bevy of instructions to correct this problem  (1) turn my computer off and log on again, (2) use a different computer (3) use a tablet and (4) try downloading on my phone. All of which were things I tried with no success I continued to receive the error message "OOPS something went wrong." The last representative with whom I spoke stated the matter would be resolved in 72 hours, I stated I would give them an extra 24 hours resulting in a total of 96 hours to supply the tickets I had already paid for.  If it was not resolved withing that time period, we would cancel this order because it had gone on too long without progress.  Monday afternoon at 12:00p.m.  was the end of the 96 hours I tried to open the link and again  received the errored message "OOPs something went wrong." I called my credit card company an cancelled this order. I never received the tickets, and  missed the event we were trying to attend.  Ticketatwork refused to refund my money, and stated they had NO responsibility for my not receiving the tickets.  This company advertises as a ligitimate company the only thing ligitimate about them is that they will take your money.  I supplied ALL of the correspondence between Ticketatwork and myself to the credit card company stating the difficulty with the non-functioning link. Ticketatwork even sent  an email 2 days after the event that I missed with instructions as how to retrieve the tickets.  These people are SCAMS, when I contacted them after the event had passed they declined ANY responsibility in supplying the product I purchased  other than taking my money. Thinking I am saving $91.00 I actually lost $348.36  Do not use these people, they do not stand behind their product.