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  • Report:  #1103099

Complaint Review: Ticketmaster

Ticketmaster Ticket Insurance Scam internet Pennsylvania

  • Reported By:
    bill — Pittsburgh Pennsylvania
  • Submitted:
    Sat, November 30, 2013
  • Updated:
    Tue, December 03, 2013
  • Ticketmaster
    internet, Select State/Province
    USA
  • Phone:
  • Category:

Scam

1.  Website has you select a "recomended"option to complete order.

2.  When you select that option you are agreeing (without knowledge) to puchase $7 insurance PER TICKET.

3.  The insurance charge is not listed on your order / receipt.  It never states your fee anywhere in a listing.  You will just see a strange total with no explanation of where the huge price increase is coming from.

4.  You are charged through a separate company (for me $35 extra on 5 tickets)

5.  When you call ticketmaster they say all lines are busy and do not give you the option to wait.  They just say you will not be able to talk to a representative.

 

You will get more honesty from your local scalper on the corner.

1 Updates & Rebuttals


bill

Pittsburgh,
Pennsylvania,

made good on complaint

#2Author of original report

Tue, December 03, 2013

I complained about the shady inclusion of the insurance of my tickets through email.  I was reimbursed my $35 and my "policy" that I did not know I purchased was cancelled.

I was pleasantly suprised!

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