ticketmaster, ticketmaster exchange charged my credit card twice for one pair of hockey tickets,then tell me to give them information witch i did three times even copied my credit card statment and there emails were one person even want Internet, Internet
ticketmaster has charged my credit card twice for one pair of hockey tickets. We contacted the company, first they asked for our whole credit card number, the order number, the name of the game we were attending etc. I was not comfortable giving our full credit card number over an e-mail. I told them that then they said they didn't need the whole credit card number. So I supplied the rest of the information and I even attached our credit card statement showing both payments. The first charge of 112.40 is pending on my account as of 1/28/12 and the 2nd charge was actually pulled from my account on 1/29/12. I also contacted my Credit card company and was told they could not release the hold of the money it was up to Ticketmaster to fix the problem. My first contact with ticketmaster was by phone and I was promised a call back by a manager which I never received. Now I just keep get e-mails requesting the same information and my money is still locked up and has been since 1/28/12.
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Comments..
#2Consumer Comment
Thu, February 02, 2012
You mentioned how the one amount was "pulled" FROM your account. It sounds like your "Credit Card" was not actually a credit card at all. But it was actually a "Debit Card" tied to your bank account, this also would include "Pre-Paid" cards as well.
While you can use a Debit Card as a Credit Card, that just identifies how it is processed. It does not change how it is actually treated by your bank, which is not the same as a true Credit Card.
When a Debit Card purchase is made they take an initial "Hold" for the amount. This is where the "PENDING" comes in. After the transaction is complete the company will submit the final amount, this is when the money is actually "pulled" from your account.
Most of the time when they post the final amount they will drop the hold at the same time. But for various reasons this does not always happen. As a result unless you can get Ticketmaster to talk to your bank and get them to release the hold, you are probably going to have to wait until the PENDING transaction drops off automatically. Depending on your bank this is usually between 3-14 days, and if this is a Pre-Paid card it is usually closer to the 14 days than the 3.