Complaint Review: Ticketsmyway.com

I ordered 2 tickets from Ticketsmyway.com in Feb 29, 2008. My credit card was charged on the same day. According to the agreement, they stated the tickets would be shipped on April 7. April 7 has well passed and I have never received the tickets. After I went on-line to do some research about this company, I found out that they got 21 complaints on ripoffreport.com and more than 20 complaints on pissedoffconsumers.com. I got very nervous about my tickets. I have been contacting them every day since then. I called their customer service several times. Every time I call, they put me on hold at least 30 minutes, then the phone call either goes to voice mail or automatically disconnects. They never returned my call. I tried to send them email, but the email got bounced back. This company has not been doing fair business practice. I am just another victim of their game.

Finally, I got a hold of someone on their website chat. Whoever I chatted with told me that my tickets are no longer available and they are NOT ticket stockers, but a 3rd party broker. What does that mean? I purchase my tickets, they charge right away, I wait for the tickets for a couple months not looking for other tickets, I reserve a hotel room and now I have to cancel my plans and pay a penalty for canceling the reservation. Does that seem fair especially since my credit card was charged? I saw multiple reports that clients have been having a difficult time getting their refunds. On top of that, if I cancel the tickets from ticketsmyway, I have to pay 45% cancellation fee. How about they pay us a fee for all the troubles and heartaches they put us through? Don't buy tickets from ticketsmyway.com!!

Theresa
Chicago, Illinois
U.S.A.