Complaint Review: TicketsMyWay.com

I ordered two tickets to Wicked for Valentines day on Feb. 1. My credit card was charged $403 dollars for the tickets. I checked the "status" of my account several days later as I had not received a shipping notification. My status said "refund".

Confused, I called their toll free number to find out what happened to my tickets. After being on hold for 45 minutes, I finally got a person and she did indeed see that my account did indeed say "refund". So, she puts me on hold and "checks" my tickets. She comes back and says no refund had been issued to she was going to call about the tickets. I was put on hold for an hour and a half and then got disconnected. I called back, waited another 45 minutes, get the same girl on the phone who now has changed her tone and is quite snotty and says the tickets were not available and I had indeed been issued a refund. (after she had just said I had not). This was over a week ago, and of course I have not seen my money.

I saved a long time to buy those tickets, and they were a gift. I ordered other tickets, at an additional $369, better seats actually and they overnited them so I could have them for Valentines day, and even followed up to make sure I got them ok. I will never see a refund from TicketsMyWay, I realize that now and I only hope other people will learn from this. $403 is a costly error to make, and I wish I had researched before I bought.

Also, I tried calling their CS number again this morning, and got put into a voicemail after 45 minutes, and I cant get on their website either.

Kelly
Wheaton, Illinois
U.S.A.