Complaint Review: Tiger Direct Canada Inc

TIGER DIRECT CANADA Inc. DBA, TigerDirect.ca Divison of Systemax.com

-FRAUDULENT ONLINE VENDOR-

I would like to advise the general public interested in online business transactions with TigerDirect Canada Inc operating as TigerDirect.ca to be very cautious. Please do your research. A good start is to visit en.wikipedia.org/wiki/TigerDirect.

My latest experience with this online vendor starting last month (Nov 2015) resulted in a fraudulent transaction. Living outside of Ontario it will be exceptionally difficult to take the necessary legal action required to engage this corporation in a lawsuit (but I fully intend to take action) should you experience a similar misrepresented fraudulent transaction. The main purpose of what I will be doing is to expose how Tiger Direct Canada operates, aside from other public consumer advocate information including the examples of unresolved cases that are available at: bbb.org/kitchener/ .

To explain the scam that happened to myself, it is broken into several parts. I made an online transaction Nov 27th, 2015 to purchase an in-stock graphics card for my son for Christmas. Without notifying me Tiger Direct.ca actually used a 3rd party vendor sale and just never delivered on the sale. I was billed Dec 1st and as per their policy the item shipped and I was billed at the same time for aprox $150.00. Tiger Direct.ca Provided me with a tracking number from UPS. Some time goes by and I still have not received the product that I ordered and paid for. I drop a call to the customer service department and was assured everything was ok. On Dec 13th I receive a letter stating that the unit was sent out over 10 days ago and that I ‘should have received it by now’. I make a few more calls, wait another week, write a few emails on their resolution platform and no one can answer the question of if/when I will be getting my purchase. When I look at the UPS tracking information it shows delivered and signed for in another country. I was assured on several different dates that delivery would occur and then the time would come and go. Dec 22nd and 25 days after delivery, I get a call back from the Richmond Hill office after I contact my credit card company and open a case. Tiger Direct.ca advised that I will now be receiving the unit by Dec 30th. Unfortunately that is not ok.

Do your homework folks. This vendor may be winding up operations and just plain ripping consumers off or just lost interest in fair dealings with trusting consumers.

-Caveat Emptor