Tiger Direct false advertising of item Miami Internet
I got an email from Tiger Direct that said good news but the laptop that I was looking at earlier in the day had dropped 9% in price. I immediately clicked on it and put in cart. The price was wrong, but I thought maybe they will take off 9% at checkout. They didnt. I contacted the online chat and spent an hour checking on it and finally the verdict was they sold out.
| Chat Transcript | |
| 01:00:58 PM [Thomas Baker] Item Number: OCE-102989352 is supposed to be 349.99 before rebate according to my email. Im at checkout and 379.99 still 01:03:36 PM [Thomas Baker] anyone there? 01:15:12 PM [Thomas Baker] anyone there? 01:18:34 PM [Joy] Hello, my name is Joy Monserrat. 01:18:55 PM [Joy] Please hold while I check on this matter. 01:19:56 PM [Joy] Thank you for holding. 01:20:15 PM [Joy] We apologize for the confusions. Please be advise that we have mail in rebate. 01:20:59 PM [Thomas Baker] the web page says 379.99 I just got email that says it went down to 349.99 and after rebate 319.99 01:21:22 PM [Thomas Baker] Acer Aspire Core i3 4GB 15.6 Touchscreen Laptop Item Number: OCE-102989352 Was $349.99 Now $319.99* after rebate SAVE 9%! 01:22:00 PM [Joy] Can you please have the advertisement forwarded to me at joy.monserrat@s so I can check? 01:23:49 PM [Thomas Baker] just did. 01:24:13 PM [Joy] Thank you. 01:24:16 PM [Joy] Please hol 01:25:11 PM [Joy] Thank you for holding. 01:25:21 PM [Joy] I still has not received your email. 01:26:47 PM [Thomas Baker] ive sent 3 times now 01:27:13 PM [Thomas Baker] from my gmail 01:28:21 PM [Joy] I still have not received it. Have you sent that to joy.monserrat@syx.com? 01:28:43 PM [Thomas Baker] yes 01:29:24 PM [Joy] The previous email is incorrect, it should be joy.monserrat@syx.com not joy.monserrat@syx.xom. 01:30:26 PM [Thomas Baker] did you get it 01:30:59 PM [Joy] I just received it. 01:31:02 PM [Joy] Please hold. 01:31:26 PM [Thomas Baker] sent to new address 4 times 01:34:53 PM [Joy] Thank you for holding. 01:35:01 PM [Thomas Baker] yes 01:35:01 PM [Joy] I am still reviewing this matter. 01:35:11 PM [Joy] Can I please have another 2 minutes? 01:35:16 PM [Thomas Baker] ok 01:36:51 PM [Joy] Thank you for holding. 01:37:21 PM [Joy] We apologize for the inconvenience but the price of $349.99 for this product is already out of stock. 01:37:28 PM [Joy] We regret to inform you that we can no longer offer the same discount for this item. Our prices are subjected for changes without prior notice for we are getting them from different distributors. 01:38:40 PM [Thomas Baker] I got the email and 2 minutes later i tried to purchase.... 01:38:58 PM [Thomas Baker] you sold out in 2 minutes? 01:39:16 PM [Thomas Baker] this is bait and switch 01:39:19 PM [Joy] We deeply apologize for the inconvenience but we have a first come first serve policy for orders 01:39:45 PM [Thomas Baker] im calling the better business bureau and im stopping ordering from you 01:40:02 PM [Thomas Baker] i immediately tried to buy after i got email. 01:40:11 PM [Thomas Baker] you dont sell out that fast 01:40:46 PM [Thomas Baker] very shady indeed 01:41:22 PM [Joy] We can understand your frustrations on this matter. 01:41:44 PM [Joy] The best thing that we can do for you on this matter is to provide you free shipping. 01:41:56 PM [Joy] Can I please have your zip code? 01:42:52 PM [Thomas Baker] I understand supply issues. but i immediately clicked on it when I got email. 01:44:02 PM [Joy] We completely understand your frustration son this matter. However, this promotion has a disclaimer on it. 01:44:09 PM [Joy] " Note: Please note availability may have changed since you last viewed this product. Prices are subject to change." 01:44:41 PM [Thomas Baker] in 1 minute? 01:45:01 PM [Thomas Baker] just forget it. you lost a customer 01:45:06 PM [Joy] We apologize for the inconvenience. |
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