Tiger Direct Fraudulently advertising rebates and not honoring claims. Naperville Illinois
I ordered a Hewlett-Packard R927 digital camera for a total of $299.96 including tax, postage & handling from TigerDirect with the advertised promise of a $100.00 rebate. I carefully filled out and included all of the specified requirements listed on their Rebate Form. TigerDiorect's rebate Department denied the rebate claiming the 12 digit UPC number was not included. This number was included and they have conveniently claimed it is missing. Tiger Direct has either lost the info, or probably, are deliberately lying inorder to disqualify my claim for the advertised rebate. Contacting their Rebate Department has not produced an acknowledgement or satisfaction
Tom
Naples, Florida
U.S.A.
1 Updates & Rebuttals
Alex
Miami,Florida,
U.S.A.
Help with your rebate
#2UPDATE Employee
Thu, June 21, 2007
Dear Customer:
We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to achieving a resolution for you as promptly as possible.
Sincerely,
Alex
Tiger Direct Customer Service/Web Response