Tiger Direct Great rebates If you get them 968.38 purchase wont give me 205 rebate ripoff Miami Florida
I have been writing with Tiger for the last two months. I ordered a barebone kit and a monitor for a total of 968.37 with 205 in rebates due. They will not refund my rebates that are du. The time frame lapsed due to incorrect product shipped and missing parts. I haev fought with them since April 9.
After trying to contact the 800 number I spoke with a rep that I explained my situation to. He asked to place me on hold to speak with his manager. I wasnt on hold more the 30 seconds and he came back on saying were not giving you the rebates so ship the computer back. How can you tell a situation in that short of time???? He didnt talk to his supervisor he put me on hold and talk to the person next to him.
Okay fine I talked to my IT person and he said fine tell them we are shipping it back not taking it apart. That was done on April 18. Finally got a response to day saying and I quote:
Dear Valued Customer:
Unfortunately, we are not able to process this request. We apologize for the inconvenience.
Thank you for visiting our website. We at Tiger Direct appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately.
Sincerely,
Rachael
TigerDirect.com Web Response
I have spent over 10,000 with this company and they cant give me my 205 rebate. I have filed a report with the BBB but from what it states tiger direct doesnt respond.
Sarah
waukesha, Wisconsin
U.S.A.
8 Updates & Rebuttals
Alex
Miami,Florida,
U.S.A.
Followup
#9UPDATE Employee
Tue, May 29, 2007
Dear Customer:
It seems like your original email did not make it to us. In that event, please email us at customersatisfaction@help.tigerdirect.com with your Tiger Direct order number in the subject line, followed by Ripoff Report #247198. We apologize for the inconvenience and thank you for your patience.
Sincerely,
Alex
Tiger Direct Customer Service
Alex
Miami,Florida,
U.S.A.
Followup
#9UPDATE Employee
Tue, May 29, 2007
Dear Customer:
It seems like your original email did not make it to us. In that event, please email us at customersatisfaction@help.tigerdirect.com with your Tiger Direct order number in the subject line, followed by Ripoff Report #247198. We apologize for the inconvenience and thank you for your patience.
Sincerely,
Alex
Tiger Direct Customer Service
Alex
Miami,Florida,
U.S.A.
Followup
#9UPDATE Employee
Tue, May 29, 2007
Dear Customer:
It seems like your original email did not make it to us. In that event, please email us at customersatisfaction@help.tigerdirect.com with your Tiger Direct order number in the subject line, followed by Ripoff Report #247198. We apologize for the inconvenience and thank you for your patience.
Sincerely,
Alex
Tiger Direct Customer Service
Alex
Miami,Florida,
U.S.A.
Followup
#9UPDATE Employee
Tue, May 29, 2007
Dear Customer:
It seems like your original email did not make it to us. In that event, please email us at customersatisfaction@help.tigerdirect.com with your Tiger Direct order number in the subject line, followed by Ripoff Report #247198. We apologize for the inconvenience and thank you for your patience.
Sincerely,
Alex
Tiger Direct Customer Service
Sarah
waukesha,Wisconsin,
U.S.A.
Still have not responded
#9Author of original report
Sun, May 27, 2007
Alex in customer service as stated on my report asked me to email him, which I did, and have heard nothing back from him or the company.
Sarah
waukesha,Wisconsin,
U.S.A.
emailed the email address from employee
#9Author of original report
Thu, May 17, 2007
I emailed the customersatisfaction@help.tigerdirect.com like requested on Friday May 11 and have not heard anything. I have not even gotten a generic email back stating they received it. I have a feeling this email address is a blackhole email and is given to people just so they think some one is working on their issue. I have a meeting with the bank tomorrow to fill out the paperwwork to dispute my charges. Has anyone gotten any results from emailing this email?
Alex
Miami,Florida,
U.S.A.
Help with your rebates
#9UPDATE Employee
Fri, May 11, 2007
Dear Customer:
We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, email with your Tiger Direct order number, as well as your rebate tracking number(s) if you have them, to customersatisfaction@help.tigerdirect.com. We look forward to achieving a resolution for you as promptly as possible.
Sincerely,
Alex
Tiger Direct Customer Service
Sarah
waukesha,Wisconsin,
U.S.A.
Like I said changes thoughts every email
#9Author of original report
Tue, May 08, 2007
I received an updated email tonight and it states
Dear Valued Customer:
Unfortunately we are unable to issue returns after 30 days of purchase as posted on our return policy on the back of your invoice or packing slip.
Thank you for visiting our website. We at Tiger Direct appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately.
Sincerely,
Rachael
TigerDirect.com Web Response
If they really appreciated my business they would help resolve my claim. I also called them tonight and told the rep that i was recording this call since things change every 5 minutes. Keep in mind I started the call asking for a supervisor and was denied. The rep had me on hold for 52 minutes and not once checked back I finally hung up. I have filed complaints on:
BBB
Ripoffreports.com
Bizrate
ConsumerAffairs
Florida Consumer Services
FTC