Tiger Direct Non Response to Saftey or Injuries after products caught fire within days of order Miami Florida
I ordered 2 M501-1182 Sabrent 3.5" USB 2.0 to IDE/PATA External Aluminum Hard Drive Enclosure Case Black
MPN: ECS-U35K $19.99 $39.9.
The order was placed on March 11th, 2008. I got the order promptly.
However within 3 weeks one unit actually caught fire. No joke. I called to Tiger Direct and the guy told me "that hardly ever happens" and someone would call me back since I was concerned about a safety problem.
Well 6 days later the second unit caught fire. This time I was not sitting at my desk, so by time I saw it, my desk had flames on it.
Once again I called Tiger Direct. The guy tells me to wait and someone will contact me.
Then they sent me another manufactures unit to replace one of the enclosures.
No mention of the fire or my burnt fingers. No replacements for the two (2) 250 Gig Hard Drives that burnt with the enclosures.
By the way, no call ever from them about the Safety Issue.
The only response I can get is "They don't make the products, They only sell them, so they are not responsible".
You tell me, who is responsible for your safety when you buy something from them? What if I had been asleep when this happened?
They never offered a refund, even though the first item on my reciept is a "ASSURZ Satisfaction Guarantee".
I just think that if one fails, oh well, but when two fail within days, then perhaps there is a product safety issue that the public should be made aware of, but I guess Tiger Direct does not.
Check my history with them, it is not short, but I think I will rethink my future with a company that does not care about the consumer.
By the way, Roger, I am still waiting for that promised call.
Rodger
Timberon, New Mexico
U.S.A.
4 Updates & Rebuttals
Rodger
Timberon,New Mexico,
U.S.A.
Thanks to Rip-Off Report.com
#5Author of original report
Fri, August 01, 2008
The most important thing about this complaint that was learned by me is that Rip-Off Report has been one of the BEST tools on the web. Their site has accomplished in 3 days what I could not accomplish in 3 months. This site got my problem viewed by someone that was in a position to take action and they did. Thanks again to RipOff Report and I strongly recommend that everyone should support them with a donation so they don't go away. Rodger
Rodger
Timberon,New Mexico,
U.S.A.
Tiger Direct has Responded
#5Author of original report
Fri, August 01, 2008
Tiger Direct Corporate has contacted me today. Pat A. from their offices called and explained that this is NOT the way they want to handle a problem or safety issue. It was apparently handled by someone without the knowledge to escalate properly. Pat at Tiger Direct was extremely responsive and I want to thank both he and Sabrent for their acknowledged concerns in this matter and also for a satisfactory resolution.
Rodger
Timberon,New Mexico,
U.S.A.
Tiger Direct Non-Responsive to Safety Issue
#5Author of original report
Thu, July 31, 2008
Well after posting this, I received a call from the Manufacturer of the product. It seems that Tiger Direct has pushed this to him finally. I had already contacted him, even though Tiger Direct would not provide me with any contact information. Adam at the manufacturer's office had sent me a new hard drive replacement and really worked well in resolving this issue. The point of my complaint with Tiger Direct is they got my money, never offered a refund and did not have the courtesy to contact me with any help what-so-ever. The comment from Tiger Direct left me out in the cold to find a resolution on my own.
As far as the manufacturer of the product, Sabrent, they stepped up and took care of the problem. To bad Tiger Direct couldn't have done the same thing and demonstrated a concern for a long time customer. I still have not received a single call or email from Tiger Direct asking how they could help. Tiger Direct should realize that Customer Service should not stop with the banking of the profits.
J G Shrugged
Austin,Texas,
U.S.A.
A few things:
#5Consumer Comment
Thu, July 31, 2008
First, Tiger's right - they sell the product, not make it (more than likely) - you should contact the manufacturer and the CPSC. Your only recourse with them would be to get your money back, but damages caused by a defective product would normally not be the reseller's fault. After the second one caught fire they sent you a different manufacturer's product - they realized that it could be a problem with the one product, so they responded appropriately.
Second, Assurz went bankrupt a couple of weeks ago - and left many companies out in the cold. If you had gone through them back when it happened you may have received a refund.
With that in mind, perhaps the manufacturer would reimburse you for the hard drive replacement costs. I would contact them.