Tiger Direct, Onrebate.com hard drive rebate, never received. Rebate rip-off! Herndon Virginia
I ordered a Hard Drive from Tiger Direct back in June of 2004 that came with a $50 rebate. The rebate was handled through a company called Onrebate that appears to do nothing but process rebates. Tigerdirect told me that all inquiries should go through them. I filled out all appropriate paperwork and submitted it. I was promptly given a tracking number to check the status of my rebate, and everything looked great.
Two momnths later, still no rebate. My status was showing that I had done everygthing correctly and it was just waiting to process my check. I contacted onrebate and they said my status should update as payment sent, within 24 hours, and if not to contact them and they would personally send me a check. I contacted them a week later and they said I had to call them.
Multiple calls later, I was assured they had everything they needed from me, but I might want to switch to Paypal since it only takes two weeks to process through them. I did and a month later still haven't received my rebate. What's more, when I switched to Paypal it reset my status and they are now saying I need to send them in the documentation (upc, receipt) for the rebate, which I ALREADY sent them.
I have never had so much trouble getting a rebate. Tigerdirect outsources their rebate process so they refuse to answer any questions about, instead sending everyone to onrebate.com
Steven
Bel Air, California
U.S.A.
1 Updates & Rebuttals
K.
Vancouver, B.C.,British Columbia,
Canada
We are having same problem with On-Rebate on Soyo Computer
#2Consumer Comment
Sun, November 14, 2004
We are having the identical problems to the above writer (Steve) on 2 separate Soyo Computer rebates.
Both rebates were submitted absolutely correctly in an identical manner and within the time frame permitted. Both were acknwledged and formally accepted by On-Rebate by return e-mails which we have copies of. Both were due to be received at our location on September 30, 2004. In the case of one rebate On-Rebates website indicated they processed a cheque on October 30, 2004, in the case of the second On-Rebate has not processed a cheque and is now claiming they have not received the required invoice and UPC (after acknowledging in writing that they did receive it by e-mail!). It is now November 14, 2004 and neither rebate has been received. (We sent a copy of the invoice and UPC code to them again to an address they recommended and we have received no acknowledgement from them after 3 weeks.)
We contacted On-Rebates customer service lady and she says "we are behind in mailing cheques" in one case and she can't explain the other case at all.
We have contacted customer service rep. Dave Page at TigerDirect.ca and he indicated in our conversation that he will contact On-Rebate and resolve the issue or that "TigerDirect.ca will have to make the rebates good".
Guess we will see... We did not make any mistakes! On-Rebate just is not paying rebates on time! We took screen shots of someone changing the terms of the Soyo rebate as well as moving webpages around almost daily on the rebate claim website thoughout the computer promotion.These actions were definitely designed to create confusion and attempt to avoid both payment and prosecution if authorities come calling.
At the end of the day TigerDirect.ca took our money and will have to be responsible so we will see what happens. It will certainly be our intention to instruct our credit card company to reverse the charge if satisfaction is not ultimately forthcoming. Regretfully, if we have to resort to this we will keep the computers as liquidated damages for our wasted time. Other customers should co-operate fully with Tiger but ultimately should do the same.
Sincerely
K.Wright Vancouver BC Canada
(representing 2 separate families purchasing Soyo Computers on a rebate promotion. i.e. we know for a fact how 2 separate families have not received rebates!)