Complaint Review: Tiger Direct

I purchased a Barebone Computer kit January 30, 2003 for a total of $524.00. The computer has never worked properly. I reported this to Tiger Direct in February 2003. Their customer service representatives have given me the run around since the beginning. They have given me different parts to exchange, which I had to do with the individual manufacturers. I had several computer services check to make sure of the connections. The barebone parts that I received simply did not work together.

I was contacted by Tiger Direct, July 28, 2003, after they were contacted by the Better Business Bureau. I returned the computer to Tiger Direct at their direction, after retrieving it from the Computer Service. September 8, I called Tiger Direct to find out why I had not received my refund. They informed me that the problem was not with Tiger Direct but with UPS as Tiger Direct had only received one box.

I knew this to be a lie because I had Mail Bag, Inc. confirmation that Tiger Direct had received both boxes at the same time.

A week later I received a box from Tiger Direct with the motherboard, power supply, CD recorded, and fan (other parts were missing). A note stated that they could not accept my return because the items were not in the original boxes. Though the parts were not in the original boxes they were sent to Tiger Direct. Tiger Direct contacted me after my second complaint with the Better Business and promise to refund my money. They even sent return authorization with and Air Freight Company. They have long ago had all their parts but still refuse to refund my money as I was told after a phone call to them April 13, 2004, stating they were not going to refund until they received the motherboard. They already have all parts.

I am not asking for the $200+ in repair services spent. I want my refund.

Donald
Seale, Alabama
U.S.A.