Tiger Direct Sales Tiger Direct rips you off completely Miami Florida
Order number: W7067948
I returned a laptop the same day it arrived that did not have the advertised operating system installed - it was a "special operating system for refurbished laptops" - called "customer support" - no help- referred me to the "tech support"- tech support's response was "gee first time we had that happen, call Microsoft, they will help you". Review of my phone bill shows that these calls are billed to my phone - strange they are 800 and 866 prefix numbers. Help desk response - "There are a lot people calling our customer service department and they are not charge for the call. It seems that the number you are calling is not the toll free customer service number but the technical support number. If you wish to call us toll free, you would need to call the toll free number 1-800-800-8300. Sincerely, Nick, TigerDirect.com Web Response " after receiving a copy of the charges on my phone bill showing the number stated above resulted in charges to my phone.
This is in addition to having recently purchased RAM upgrades for a second laptop that failed after just a couple of months and resulted in diagnostic fees and replacement costs just short of $200.00.
Stay local with any computer purchases, Tiger Direct is only interested in your credit card number and a sale. As I replied to the No Help/Help desk person:"You just don't get it - you flip me off over $10.80 in phone charges after several years of transactions. Brilliant marketing and customer service." Stay away from this company; cheap products that will cost you additional money in the long run, it will happen to you, too.
Order Placed: 6/12/2009;Order Total: $376.62
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Regards,
Carl Fiorentino
President, TigerDirect.com
As of the date of this report filing:not credited back to the credit card used.
BL
Sebastian, FL 32958, Florida
U.S.A.
2 Updates & Rebuttals
Howard
Jacksonville Beach,Florida,
United States
NOT MY COMPANY / WRONG COMPANY
#3REBUTTAL Owner of company
Thu, April 18, 2019
This is NOT my company. The name of my company is SalesTiger not TigerDirect. We do NOT sell computer equipment and we are not located in Miami Florida! The owner of this Campany is Carl Fiorentino
President, TigerDirect.com. Our website is www.salestiger.com.
Howard Meltzer
President
SalesTiger
Ernie E.
MIAMI,Florida,
U.S.A.
We apologize for the inconvenience with.......
#3UPDATE Employee
Wed, July 15, 2009
We apologize for the inconvenience with the vendors technical support section. Our 800-800-8300 phone number is in fact a TOLL FREE number, no phone charges will be incurred other than what your phone provider might incur. We issued you a return authorization on the day that you contacted us and our records indicate a full refund was issued on 6/25/09 back to your credit card and should have posted into your account by now.
If you require more information on this refund transaction or additional assistance you may contact me directly at ernie@help.tigerdirect.com or contact our Customer Service department at our toll-free 800-800-8300 number, thank you.