Tiger Direct, Tiger Direct Has Me Over A Barrel! Miami Florida
I placed an order with Tiger Direct and the order was shipped and lost by UPS which I verified after the shipping and tracking info failed to update after 2 full days. I called UPS and was told by an investigator that the package has indeed been lost. I called TD and spoke to at least 5 agents over a period of 3 hours and was given the run around by Tiger Direct. I advised the supervisors at TD that I have already called UPS and was informed by them that the package is lost and that TD will have to process a refund or re send the order or investigate the whereabouts of the package so I requested my money refunded and this request was denied.
I was told by two supervisors at TD call centers that they can not and will not process a refund until they investigate the issue. I can see this from their point of view, but the individuals need only pick up the phone and call the UPS investigation dept. to get the info but they refuse to do so.
I was treated rudely and with about as much respect as a flea on a dog.
I will NEVER buy from Tiger Direct again after the treatment I have received from their customer service dept.
Dalosiman
Austin, Texas
U.S.A.
4 Updates & Rebuttals
Tiger Direct Pat
Miami,Florida,
U.S.A.
We Apologize
#5UPDATE Employee
Fri, January 30, 2009
We apologize, but we do not have sufficient order information, please forward it to patrice.altine@tigerdirect.com. Although you may have gotten confirmation from UPS that the item was lost, that does not close the case. A lost item investigation must be opened by us and all of the facts must be covered and confirmed by UPS, and we must be paid by UPS before your order is resent or refunded. This is completely standard procedure that I am sure was explained by at least one of the agents. These claims can take upto 8 business days before a refund or replacement can be sent. We apologize if you were mistreated, we take customer service very seriously. Please feel free to contact me to follow up on your claim, or with any other concerns.
Sincerely,
Pat A.
TigerDirect.com
Tiger Direct Pat
Miami,Florida,
U.S.A.
We Apologize
#5UPDATE Employee
Fri, January 30, 2009
We apologize, but we do not have sufficient order information, please forward it to patrice.altine@tigerdirect.com. Although you may have gotten confirmation from UPS that the item was lost, that does not close the case. A lost item investigation must be opened by us and all of the facts must be covered and confirmed by UPS, and we must be paid by UPS before your order is resent or refunded. This is completely standard procedure that I am sure was explained by at least one of the agents. These claims can take upto 8 business days before a refund or replacement can be sent. We apologize if you were mistreated, we take customer service very seriously. Please feel free to contact me to follow up on your claim, or with any other concerns.
Sincerely,
Pat A.
TigerDirect.com
Tiger Direct Pat
Miami,Florida,
U.S.A.
We Apologize
#5UPDATE Employee
Fri, January 30, 2009
We apologize, but we do not have sufficient order information, please forward it to patrice.altine@tigerdirect.com. Although you may have gotten confirmation from UPS that the item was lost, that does not close the case. A lost item investigation must be opened by us and all of the facts must be covered and confirmed by UPS, and we must be paid by UPS before your order is resent or refunded. This is completely standard procedure that I am sure was explained by at least one of the agents. These claims can take upto 8 business days before a refund or replacement can be sent. We apologize if you were mistreated, we take customer service very seriously. Please feel free to contact me to follow up on your claim, or with any other concerns.
Sincerely,
Pat A.
TigerDirect.com
Tiger Direct Pat
Miami,Florida,
U.S.A.
We Apologize
#5UPDATE Employee
Fri, January 30, 2009
We apologize, but we do not have sufficient order information, please forward it to patrice.altine@tigerdirect.com. Although you may have gotten confirmation from UPS that the item was lost, that does not close the case. A lost item investigation must be opened by us and all of the facts must be covered and confirmed by UPS, and we must be paid by UPS before your order is resent or refunded. This is completely standard procedure that I am sure was explained by at least one of the agents. These claims can take upto 8 business days before a refund or replacement can be sent. We apologize if you were mistreated, we take customer service very seriously. Please feel free to contact me to follow up on your claim, or with any other concerns.
Sincerely,
Pat A.
TigerDirect.com