Tiger Direct - TigerDirect.com tigerdirect.com company tries to pass off cheaper version of product ordered Miami, Florida
ordered OCZSSDMPES-32G and that's what it says on the invoice.
received OCZSSDMPEP-32G.
they offered no recourse other than a refund even though I'd invested hours installing the OS, updates, service packs, and software on this drive.
since they offered the cheapest price on this part number, i'm inclined to believe that they are trying to draw in business with pricing and then switching the product hoping that the majority of people don't notice the slight difference in part number.
Examine the photos. The part number is blurred on the part number of the label. This serves as further evidence that they have made a deliberate effort to confuse and/or mislead they customer and at the same time provide themselves with plausible deniability.
1 Updates & Rebuttals
Ernie E.
MIAMI,Florida,
U.S.A.
As previously discussed...
#2UPDATE Employee
Wed, December 02, 2009
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We apologize for the inconvenience, As discussed on the phone subsequent to issuing you a return
authorization and pre-paid return label we have continued to investigate this
matter further and escalated it to our warehouse general manager. We expect the
investigation will be concluded shortly and once weve determined what happened
we will take appropriate remedial measures. The photos available on our website were provided by the
manufacturer. The images were not modified by TigerDirect in any way. We do not
believe the part numbers were blurred intentionally to cause confusion or
mislead the public, but as a way to use one image for both drives since both
drives are visually identical. Because we value your business we are still willing to offer
you the correct Serial-ATA version for a discounted price below the price you
originally intended to pay. We do apologize once more for the confusion and
hope to continue doing business with you in the future. You may contact me directly at the phone number provided to
you at the time of our conversation or at ernie@help.tigerdirect.com if you
have any further questions or concerns.