Complaint Review: TigerDirect

SCAMMERS & LIARS! WILL SAY ANYTHING TO MAKE A SALE! BEWARE!!!

In November of 2013 my girlfriend and I were shopping around for a Sony 70" TV. Upon finding one at Tiger Direct she decided to call in the order instead of an online checkout process. We both spoke with Chris who mention that there was a brand new, not refurbished model in which we were looking at getting. We didn't want to spend too much money but he told me that the price difference was small and that I would be able to purchase a warranty too. We had to consider new options in either buying a refurbished TV or this new one with addition to cost of warranty. I had told him I needed to think about it, at that point we had to ask him detailed questions regarding what the Squaretrade coverage would give us. His response was "any damage would be covered", that convinced me to purchase the new TV. Chris assured me the Squaretrade warranty is best value for the 5 year plan and would cover any accident except for if it was lost or stolen. Chris told me that it was a great plan because it would even include someone coming to the house to fix the screen if it were to stop working, or if I was moving to a new home and there was accidental damage to the TV and/or the screen that they will send someone out to to fix it for free, also if the issue wasn't able to be fixed, they would offer to replace it with the same exact model and all shipping cost included, or just write out a check for what I had paid for it originally. He told me "Even if it falls and cracks just call because it's all covered! And if the guy can't fix it your worst case scenario is just getting the amount back that you paid for the TV so you guys can buy a new one", we also asked again if there was a charge for someone to come out to fix it or if we had to pay for shipping cost of a replacement Chris said that there were no extra costs for any of this. And again we asked him if he is 100% sure if accidental breaks, cracks, damage was covered at which point he interrupted us from speaking and said again that "All damages are covered". We decided to buy the TV and see its' quality and if we were satisfied with our purchase we would get the 5 year warranty. Chris did mention an important fact that the warranty order had to be placed within the month. Later that month Chris contacted us regarding the warranty and after another lengthy conversation of him assuring us all damages would be covered he even remembered we have a large dog and said "...even if your big Rottweiler knocks the TV over and cracks the screen the warranty would cover all damages", so we decided to keep the TV and paid the remaining cost for the warranty.

Recently enjoying a television series with my girlfriend and an accidental damage happened while unloading my gun a bullet slipped and caused damage to the TV. The next morning my girlfriend Helen called Tiger Direct and spoke with April. Helen provided our information and asked April what our warranty covered in which April told Helen our specific warranty covers all damages and told her to call Squaretrade. When calling Squaretrade to my surprise they told me my warranty only covers wire damage! So I decided to call Tiger Direct myself and spoke with Ana who told me as well that my warranty will cover all damages and to call Squaretrade to file a claim, once I told her I had already spoken with Squaretrade and they denied any coverage regarding this she asked to place me on hold to help figure it out. After several minutes she told me she called Squaretrade and that I am not covered for screen damage or any other damages other than wiring!!! Shocked and feeling coned into this large purchase I demanded to get what I was promised and paid for. Ana told me she would have a manager contact me within 3 days. It has been a full week and a day with no contact from anyone which really worries me. This worry brought me to reach out yet again, please contact me as soon as possible via email to have my TV fixed.