Complaint Review: TigerDirect.com

I received an email from Tiger Direct.  Since I had purchased an item with good results a few years ago, I scanned the emailed sales brochure. They were selling a Coby portable DVD player/TV combo for a special price of $39.95. I opted to purchase it and paid the total cost of $45.24. Here are the sequence of events:

1> I received a package with a VIDCAM enclosed.  An item that was selling on the Internet for about $25.00.

2> I called and complained about the error and was promised a replacement with possibly a different manufacturer.  I would receive this item in about five days.

3> I was sent a return-shipping label.  I re-packed the VIDCAM and delivered it to a local UPS center for the return shipping.

4> After four days passed and I had not been contacted in any way from Tiger Direct, I called them.  I was tolled that a refund was made to my credit card.

5> I talked with the supervising manager and complained about the problems I had encountered with the transaction.  After a few calls and long discourse, Tiger Direct offered to sell me a different device without the shipping fee.  I declined their offer.

So to recap, I spent hours and effort on my part to no effect.  This was an endeavor of futility.