TigerDirect.com DID NOT GET REBATE Miami Florida
I placed an order from TigerDirect.com for a power supply on 9/25/07 and had it shipped to my son, who is in law school at the University of Miami. The purchase came with a $25.00 rebate offer. I went online and started the rebate process. When I asked my son to send me the UPC barcode from the box to send in with the rebate, he told me there was not one, either printed on, or attached to, the box. I had him email me pictures of all sides of the box.
On 10/17/07, a week before the rebate submission deadline, I called customer service and talked with a representative and explained that I had no UPC (proof of purchase) to send in with the rebate form. I emailed her the pictures of the box. She instructed me to mail the rebate submission to her, which I did the next day on 10/18/07.
On 10/29/07 I emailed the rep to find out the status of my rebate. She said she had not gotten the paperwork that I had sent, but would find it and forward it on to the rebate processing center.
I again emailed the rep on 11/8/07 and 11/15/07, asking about the status. On 11/15/07 she responded, asking for the order number to check on it. I heard nothing after that.
I again emailed the rep on 11/21/07 and have heard nothing.
My son came home for Thanksgiving and brought the box with him. There is no UPC anywhere on the box, which I still have.
On 11/27/07, I made copies of everything, which I sent with a letter to Manager, Customer Service at TigerDirect.com, asking the manger to help get the rebate I was entitled to. I have heard nothing.
On 7/11/08, I again made copies of everything, which I sent to the president of TigerDirect.com, at his personal residence, asking him to help get the rebate I was entitled to. I did not trust the customer service department to get my letter to him. I have heard nothing.
I have never had a rebate problem with TigerDirect.com (or any other company) prior to this. Needless to say, I do not do any business with TigerDirect.com anymore. I can get what I need from elsewhere and they treat me right, so far.
Eric
Ocala, Florida
U.S.A.
1 Updates & Rebuttals
Tiger Direct Pat
Miami,Florida,
U.S.A.
We Apologize
#2UPDATE Employee
Thu, November 13, 2008
We apologize for the inconvenience. Though we are not who pays the rebates, we are always willing to stand behind our customers. The situation in these special circumstances should have been handled by the manufacturer, as they are who sets the guidelines, and ultimatey who pays the rebate. Your posting does not contain any information for me to look you up in our system. Please send copies of any information that you have (order info, the agent you dealt with, rebate forms) to my e-mail, Patrice.Altine@tigerdirect.com and we will follow up on what you send.
Sincerely,
Pat A.
TigerDirect.com