Complaint Review: TigerDirect

On May 14, 2008 I ordered a 1gb Ultra memory module from TigerDirect. On May 23, 2008 they cashed my check ($43.74) and it cleared my bank. I did not hear anything from TigerDirect at all. Finally, on June 26, 2008 I telephoned TigerDirect via their "Customer Service" toll free number, which is posted on their website. I talked to a person by the name of "Dan". Dan told me that the order was closed because of non payment of the order. I asked Dan when the order was closed. Dan responded that the order was closed on June 2, 2008. I asked Dan how the order could be closed for non payment when TigerDirect cashed my check and it cleared my bank on May 23, 2008. Dan did not have an answer. Dan then stated that my order will ship today (June 26, 2008) and I should receive it by the next Tuesday or Wednesday. I asked Dan if I could speak to a supervisor or someone with more authority. Dan refused to give me a name of a supervisor or transfer me to someone of more authority. I promptly sent emails to TigerDirect telling them of my problem. All I got in response was a tracking number to track my shipment. I then received an email telling me that the order total was $41.98. I then promptly emailed TigerDirect about the difference in the total price and the amount of my check they cashed. I only got a "noreply" email from TigerDirect.com. As of yet, I have not received any information from TigerDirect concerning my order or the amount I overpaid them.

Jim
WAGONER, Oklahoma
U.S.A.