Tigerdirect.com fraudulent charges Nationwide Internet
I placed an order with Tigerdirect for a number of computer components. My bank authorized the charges but tigerdirect never accepted them. Subsequent attempts to get my order processed were met with serious resistance from customer service representatives, and I was told on numerous occasions that there was nothing they could do for me, even when I tracked down the specific authorization number used for the original transaction. They ended up processing the order three times, resulting in huge overdraft fees and close to $1500 in charges which had to be contested.
Once the billing problems were sorted out, tigerdirect failed to ship my order for almost a week.
When I finally recieved my order, the CPU and motherboard were defective and tigerdirect would not authorize an RMA.
Forrest
scott air force base, Illinois
U.S.A.
2 Updates & Rebuttals
Forrest
scott air force base,Illinois,
U.S.A.
too little, too late
#3Author of original report
Wed, December 21, 2005
Mrs Hernandez' rebuttal is a form-fitting carbon copy response to a legitimate complaint. I have responded to her in person but I must state for the record that I spent hours of my time attempting to resolve a very simple billing issue, and was then shipped defective parts. I reiterate: I recieved MULTIPLE defective components which for which I was not authorized an RMA.
Elizabeth
Miami,Florida,
U.S.A.
Customer Service Manager
#3UPDATE Employee
Tue, December 20, 2005
Dear Valued Customer,
We would like to sincerely apologize for any inconvenience however at this time, may I suggest
forwarding your information directly to me to assist you further at this time.
Sincerely,
elizabeth.hernandez@tigerdirect.com
Customer Service Manager