Complaint Review: TigerDirect.com

Me and many others bought a NEW HP laptop online from TigerDirect.com. Upon inspection of the unit when it arrived, I found the following:

1- Battery & power supply was not packaged or secured. It looks like someone just tossed it in the box.
2- The laptop's LCD screen had fingerprints and smudges all over it. There was also NO screen cover between the LCD and the keyboard (I know they come with this because I bought 3 HP laptops last year for friends).
3- There were tiny scratches all over the laptop.
4- The Vista sticker at the bottom of the laptop was heavily scratched.
5- I was UNABLE to power up my (supposedly) brand new laptop because it came with the wrong power supply! Wow! I had a (supposedly) new laptop but I can't use it!
6- To make matters worse, TigerDirect denies my cashback through Bing Cashback. This was $92 of cashback for using Bing, but they told my Bing rep that I DID NOT go through them! I have pictures that show the cashback amount which I took during the checkout process. But even this wasn't enough to prove that I did go through Bing.

I went online and sure enough, I was NOT the only one experiencing the same issues. Just about everyone who ordered the same laptop had the same problem. See link below if you don't believe me:

http://forums.slickdeals.net/showthread.php?t=1442995

Be careful, folks. I have done business with TigerDirect for several years now, but after this fiasco, I am sticking to reputable merchants like Newegg.com. At least with Newegg, their product description & condition are accurate and if you use Bing or Ebates for cashback, you are sure to get them!

Phxpc
peoria, Arizona
U.S.A.