Tigerdirect - onrebate.com - Tigerdirect@onrebate.com ripoff, use any excuse they can with no contct informaiton for updating regiration info rmation, rebate scam Miami Florida
I ordered a barebone system from Tiger Direct, as I have done many times in the past. One of the biggest selling points were the rebates attached to the purchase. I dutifully filled out all the required forms, stuck the apporopriate labels, and affixed the appropriate bar code labels, as I always do.
The one thing that changed was that I changed residences right before I sent the rebates in. (relationship breakup) The next thing I know, I get an email from onrebate saying that the rebates were denied because the rebate information did not match the invoice.
As long as the product information matched the rebate, Why in GOD's name would it make a difference to them where I live, except to use it as an excuse to keep my money, and pat themselves on the back for a "job well done." Especiialy seeing as this was not my first experience, but under the circumstances, just may be my last.
Rick
Johnstown, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Nadina
Hialeah,Florida,
U.S.A.
Rebate Terms
#2REBUTTAL Owner of company
Thu, October 13, 2005
Dear Rick-
We at Onrebate have certain rules that we are required to enforce in order to keep our clients, this why we always insist that customer must read the Terms and Conditions and if you don't understand them our number is provided on evey page of our website.
In the Terms we specifically indicate that the information on the rebate form must match the information on the invoice because the two documents get compared at the time of processsing.
Please note that if you indeed moved and have new addresss you must send us a copy your lite or phone bill showing your new billing address.
Please fax it to 1-888-426-9467 or email nadina.urdaneta@onrebate.com
If you can proove that it's your billing address we will kindly make and exeption