Complaint Review: Tigerdirect

I am not at all surprised to find so many similiar cases where TigerDirect offers rebates and then manufactures excuses not to pay them and when the customer does jump through their hoops and they have no other choice but to agree to the rebate they use the old worn-out, trite cliche, that "it is in the mail."

First the forms were exactly right. When they insisted that a signature was missing, I insisted it was not and my copy shoed the information clearly on the form which was submitted the first time. Never-the-less, I copied everything and sent it in again. This time they acknowledged it was right (although NOTHING was changed from the original form which had already been submitted once) and they confirmed the rebate was being issued. That was close to three months ago and now they refuse to answer my e-mails and don't answer they phones. I think this is a scam and I will pursue it -- and will also make sure others know about their scheme to defraud. A false representation where the price appears better because of a rebate which is never paid is classic bait and switch and a tort against consumers.

Hank
==========

Their confirmation:

---------- Forwarded message ----------
Date: Wed, 28 Jun 2006 21:09:55 -0400
From: status@onrebate.com
To:
Subject: X-SBClass: Blocked ( Your OnRebate.com update)

Dear Hank, This email is to notify you of the issuance of your rebate check. Summary of your rebate registration: Rebate Description: $50 Mail-In Rebate on Gateway GT5012 Media Center Refurbished Desktop PC Rebate Offer:
TD-2541 Rebate Award: $50.00 Tracking Number: XVHHEPYLVDUFRS6GEmail to:

If you have any questions, please send an email to TigerDirect@onrebate.com or call us at 1-866-310-9701.Thanks for using onRebate.com!---------------------

Hank
Morriston, Florida
U.S.A.