TigerDirect & Visioneer Deceptive and unfair sales practices Miami Florida
On or about February 1, 2002 I purchased a Visioneer Scanner from TigerDirect. Their Catalog advertised the scanner with a $100 dollar rebate. According to the phone sales person the rebate would be coming from Visioneer. After processing all of the applicable documents to receive said rebate I was told that the date they received my rebate request had expired. The date I ordered the unit was within the allotted time for the rebate to be honored, but Visioneer said that the rebate had to be received on or before the end of the month for the rebate to be honored.
In order to apply for the rebate you must have all of the documention e.g. receipt, serial number, and code off of box that the scanner was sent. By the time I received the unit and sent the documentation in the rebate time was over. This is a catch 22.
I had to file complaints with The Department of Agriculture and Consumer Service, 2005 Apalachee Pkwy, Tallahassee, Fla. 32399 (Attn: Elizabeth Kenon (850-410-3757)kenone@doacs.state.fl.us; who were very helpful in getting Javier Bellon (305)415-2205 ext 2919) to respond to my complaint. After numerous letters and faxes to TigerDirect they finally acknowledged my complaint. They credited my account $61.00 for shipping and $39.95 for an ink cartridge that was not the right for my printer. I took the credits and learned a great lesson. DO NOT DO BUSINESS WITH TIGERDIRECT. I DON'T HOW GOOD THE PRICE APPEARS TO BE THE AGGREVATION AND TIME SPENT IS NOT WORTH IT!! I did not receive the $100 dollar rebate as advertised and promised. I also filed a complaint with the BBB.
Richard
30338, Georgia
U.S.A.
4 Updates & Rebuttals
tony
Miami,Florida,
U.S.A.
Tiger did nothing deceptive or unfair
#5UPDATE Employee
Thu, January 23, 2003
There is nothing deceptive or unfair about what happened. Visioneer decided to offer a rebate on their product. You decided to purchase the visioneer product. You were told the rebate is a Visioneer rebate, not a Tiger rebate. In the catalog Tiger lists the expiration date of every rebate and on it's website Tiger has every rebate certificate (complete with all terms and conditions) available for download.
Having to send in a copy of your receipt, the serial number and UPC off the product box is a standard practice for claiming rebates; obviously this is disclosed on the rebate certificate which Tiger makes available before the sale.
It seems Tiger went above and beyond what most other companies would do by compensating you for the fact that you sent in your Visioneer rebate late. You write below that Tiger issued you refunds totaling $100.95. It wasn't Tiger's responsibility or obligation to do that. Tiger stepped up because Visioneer wouldn't. You would think that Tiger honoring a rebate that isn't theirs would be something a customer should be grateful for.
Don't take my word for any of this; I encourage anyone to verify what I write here by looking throuth the Tiger catalog or visiting the Tigerdirect.com website.
tony
Miami,Florida,
U.S.A.
Tiger did nothing deceptive or unfair
#5UPDATE Employee
Thu, January 23, 2003
There is nothing deceptive or unfair about what happened. Visioneer decided to offer a rebate on their product. You decided to purchase the visioneer product. You were told the rebate is a Visioneer rebate, not a Tiger rebate. In the catalog Tiger lists the expiration date of every rebate and on it's website Tiger has every rebate certificate (complete with all terms and conditions) available for download.
Having to send in a copy of your receipt, the serial number and UPC off the product box is a standard practice for claiming rebates; obviously this is disclosed on the rebate certificate which Tiger makes available before the sale.
It seems Tiger went above and beyond what most other companies would do by compensating you for the fact that you sent in your Visioneer rebate late. You write below that Tiger issued you refunds totaling $100.95. It wasn't Tiger's responsibility or obligation to do that. Tiger stepped up because Visioneer wouldn't. You would think that Tiger honoring a rebate that isn't theirs would be something a customer should be grateful for.
Don't take my word for any of this; I encourage anyone to verify what I write here by looking throuth the Tiger catalog or visiting the Tigerdirect.com website.
tony
Miami,Florida,
U.S.A.
Tiger did nothing deceptive or unfair
#5UPDATE Employee
Thu, January 23, 2003
There is nothing deceptive or unfair about what happened. Visioneer decided to offer a rebate on their product. You decided to purchase the visioneer product. You were told the rebate is a Visioneer rebate, not a Tiger rebate. In the catalog Tiger lists the expiration date of every rebate and on it's website Tiger has every rebate certificate (complete with all terms and conditions) available for download.
Having to send in a copy of your receipt, the serial number and UPC off the product box is a standard practice for claiming rebates; obviously this is disclosed on the rebate certificate which Tiger makes available before the sale.
It seems Tiger went above and beyond what most other companies would do by compensating you for the fact that you sent in your Visioneer rebate late. You write below that Tiger issued you refunds totaling $100.95. It wasn't Tiger's responsibility or obligation to do that. Tiger stepped up because Visioneer wouldn't. You would think that Tiger honoring a rebate that isn't theirs would be something a customer should be grateful for.
Don't take my word for any of this; I encourage anyone to verify what I write here by looking throuth the Tiger catalog or visiting the Tigerdirect.com website.
tony
Miami,Florida,
U.S.A.
Tiger did nothing deceptive or unfair
#5UPDATE Employee
Thu, January 23, 2003
There is nothing deceptive or unfair about what happened. Visioneer decided to offer a rebate on their product. You decided to purchase the visioneer product. You were told the rebate is a Visioneer rebate, not a Tiger rebate. In the catalog Tiger lists the expiration date of every rebate and on it's website Tiger has every rebate certificate (complete with all terms and conditions) available for download.
Having to send in a copy of your receipt, the serial number and UPC off the product box is a standard practice for claiming rebates; obviously this is disclosed on the rebate certificate which Tiger makes available before the sale.
It seems Tiger went above and beyond what most other companies would do by compensating you for the fact that you sent in your Visioneer rebate late. You write below that Tiger issued you refunds totaling $100.95. It wasn't Tiger's responsibility or obligation to do that. Tiger stepped up because Visioneer wouldn't. You would think that Tiger honoring a rebate that isn't theirs would be something a customer should be grateful for.
Don't take my word for any of this; I encourage anyone to verify what I write here by looking throuth the Tiger catalog or visiting the Tigerdirect.com website.