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  • Report:  #1277094

Complaint Review: Tim and Julie Harris

Tim and Julie Harris Real Estate Coaching, Real Estate Coaching & Training Las Vegas Nevada

  • Reported By:
    Nattalie — Berkeley Lake Georgia USA
  • Submitted:
    Wed, December 30, 2015
  • Updated:
    Wed, December 30, 2015
In November, I signed up for the Tim and Julie Harris REO Certification.  I discovered that my Company Better Homes and Gardens Real Estate offered a MUCH better program.  My back  office does not allow me to cancel the subscription.  It took a moment, to get my request delivered.  I called the number on the website, and I got their voice mail.  On december 21st, I  sent an email to the company requesting they cancel my subscription.  I also request that my credit card company not process the upcoming payment. 
 
Today, I notice that the account has not been cancled and they processed a payment for $97.  I sent a second email (see below).  I received the following reply from Sarah Broadhurst with tim and julie harris. com.:
 
This company promise satisfaction gurantee.  I 'am not satisfied, and I want my refund!!!
 
 
Sarah Broadhurst [sarah@timandjulieharris.com]
ActionsTo: Nattalie Rush 
 
Wednesday, December 30, 2015 3:17 PM
Retention Policy: 3 Year Delete - Inbox (3 Years) Expires: 12/29/2018
You replied on 12/30/2015 3:39 PM.
 
Hi Nattalie,
 
  I called you after your previous email letting you know your account was cancelled.
  There will not be a refund for previous charges. If you would like to discuss it you 
  can reach me at 860-231-1557.


On Wed, Dec 30, 2015 at 3:11 PM, Nattalie Rush <noreply@formresponse.com> wrote:

 
   
 
Your Name Nattalie
Your E-mail Address  
Phone Number  
Your Message I contacted you on 12/21/2015, this is my second email.  I requested you cancel my subscription.  I am not happy with the product.  Please cancel my subscription and refund my payments.
 
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