Tim & Joni's Towing / Auto Recycling Joni Castine Very Shady, Unprofessional, Dishonest, Poor Customer Service, Determent to Community, Potential given to illegal Counterfeiting, Track Record Very Questionable Epping, New Hampshire
It really is very sad when a person who serves her community with exception falls prey to shady characters like Tim and Joni of
Tim and Jonis Towing and Auto Recycling. As a 30 year professional I have to say I was quiet taken back by the behavior of Joni Castine one of the owners of Tim & Jonis Towing in Epping, NH. My dear sister had her vehicle towed late one night this past August 2011. After calling AAA Tim and Jonis Towing was dispatched, I am not sure if it was Tim Castine there or one of his workers as
several calls to him at 603-234-6793 went unreturned after the incident. Well the driver came out and towed my sisters vehicle from Raymond to Manchester, the driver told them at the beginning of the tow he did not have change for the 100.00 bill my
sister had. When they delivered the vehicle in Manchester the same driver who was driving a Tim and Jonis Towing Vehicle
told my sister he did have change when my sister offered her a credit card. The driver took my sisters hundred turned his back to her which was very surprising( he was obviously making sure he picked a counterfeit bill) turned back around and then presented a fifty dollar bill with some ones and a ten tomake the change from the tow. It was very dark and my sister never thought for
a minute that she would fall prey to receiving a counterfeit bill. The next morning when the bill was passed for groceries at a local store the cashier handed it back after testing it with one of those special markers. We immediately contacted Tim and Jonis Towing and Auto Recycling. There phones went unanswered for a week, I left several messages on both Tim and Jonis phone
numbers with no return call, I sent them two emails to no avail. I finally blocked my number from showing up
on their caller ID and Joni Castine answered. I was very polite and explained the situation to her, her response was something I wasnt expecting. She accused my sister (a real saint of a woman) of being dishonest and raised her voice. I was quiet surprised at her poor use of grammar and the English language. Honestly, I expected someone far more professional and certainly more educated running a business that had supposedly been around for twenty two years. Sadly, I know 3rd graders that
have a better mastery of the English language than this woman did. Although her lack of education and refinement is certainly not the problem just disappointing. What is the problem is her clear and decisive desire to deceive as well as her companys obvious corporate and dishonest conduct with their customers. I highly caution anyone before dealing with this company. My sister will recover from the fifty dollars but it is sad that people like Tim and Joni are taking advantage of decent,
hardworking, socially responsible citizens like my sister. I am sure she was not the first and sadly wont be the last victim to fall prey to villains like Tim and Jonis Towing. If you visit their website dont put much credit in the BBB accreditation, any research on the BBB will show their logo and approval mean zero as the BBB does not work for the consumer but the businesses they are
supposed to report honestly on.
8 Updates & Rebuttals
tim&joni''stowing
United States of Americaabout the money
#9REBUTTAL Owner of company
Tue, September 13, 2011
First of all the first e-mail was sent on a wednesday and he never call the business phone # he was calling a cell phone # that was not working, so we could not call him back. all he had to do is look on line or pick up a phone book and call the business phone #. we have tryed to work with this member in anyway we can and he want nothing to do with any of it. we had tryed to give him the info for the call that we got the money from, but there is no helping people that dont want to help themselfs. also how did you get anywere out of what i posted that we knew that the money was fake like the man said it was dark and the driver didn't have a pen on him to check if the money is fake. the driver that did this call has been with us for 15 years and we have never had anything like this happen before but you live and learn.
I am the law
Chicago,Illinois,
USA
Practice what you preach....
#9Consumer Comment
Tue, September 13, 2011
I think it's ironic that you're mocking people for not having a "mastery of the English language", while you used the word "quiet" in place of the word "quite" TWICE; once in your initial report and again in a response to someone else. "Quiet" means not making a sound.
Some people.....
voiceofreason
North Carolina,United States of America
To the business owners
#9Consumer Comment
Mon, September 12, 2011
What part of "There phones went unanswered for a week, I left several messages on both Tim and Jonis phone numbers with no return call, I sent them two emails to no avail. " did y'all not understand?
For that alone, I think you realize it is "most likely" that these folks got that bill from your driver. It is also most likely that your company, aware the driver had just gotten that bill from a prior call, know who pawned the fake $50 onto you.
Your rebuttal did not help your case at all.
Make the da**ed $50 up to these folks and do what you need to in order to report the folks who gave it to you.
tim&joni''stowing
United States of Americaabout the money
#9REBUTTAL Owner of company
Mon, September 12, 2011
This is the owner of the business and I would like to say my side of the story. First off the driver had done a call right before this call and the person had paid in cash. The driver did not no that the money was fake (if it really is fake money) and he had gave her change from the pervious tow. Also if this was really our fault then why did it take you 4 days to call us and how do we no you didn't make the money your self,or have other larger bills in her wallet, seeing she did pay with a $100. The reason he or his sister has not contacted anyone about this matter is because they can not prove where this money has come from and that they didn't make it themselfs.
Robert
Irvine,California,
U.S.A.
Questions
#9Consumer Comment
Fri, September 02, 2011
How did this company get the Counterfeit bill?
Unless you are saying that they are creating the bills why would they intentionally accept a counterfeit bill? Obviously they wouldn't know it was counterfeit right?
If he wanted to palm off the $50 bill why would he say he didn't have change? Perhaps he didn't but stopped along the way and got some change? That may be where he got the counterfeit bill.
You also said it was dark that night. So if it was the goal of them to get rid of bill to the first person they had a chance why did he need to turn his back? He could have just already had the bill on the top of his "stack" and give her the bad bill. Because he knew she had a $100 bill.
Also, those pens are supposed to be fairly reliable but have you actually taken it to a bank and have them check it out?
I'm not saying that she didn't get a counterfeit bill and that it didn't come from this business, just that they may have been as unaware of it being counterfeit as your sister. Unfortunately with the amount of scams going on they have no idea if your sister(regardless of how much of a saint she is) are not trying to pull the same thing. Perhaps you even got that bill from someone else and trying to make them responsible.
By the way have you contacted the Secret Service?
mr rik
miami,Florida,
USA
Another reason
#9Consumer Comment
Fri, September 02, 2011
to insist on using a credit card when dealing with questionable individuals.
ConsumerAdvocate
Manchester,New Hampshire,
United States of America
In Response to "Umm"
#9Author of original report
Thu, September 01, 2011
Dear "Umm" sadly your colorful language is completely wasted on professional people like myself. My sister is actually quiet busy both serving her community and helping to empower the next generation of young people from being socially handicapped and inept (like "summ" people). FYI, it is not the FBI that handles counterfeiting but the US Secret Service. Any victim who has received counterfeit money like my sister should check out: http://www.secretservice.gov/money_receive.shtml for more information and help concerning these crimes. Thank You!
anonymous
San Diego,California,
United States of America
umm
#9Consumer Comment
Wed, August 31, 2011
Has your sister pulled her head out of her (bleep) long enough, yet, to google fbi field office manchester new hampshire, contact them, give them the 50 and tell them where she got it from? I imagine they'd be interested in this....