Tim Shaw Insurance AKA Tim Shaw Insurance Acentria Poor experience with the agency, then the owner tries to discredit my authenticity! Fort Myers Florida
***Complaint*** A few days ago I posted the following review on Yelp: "I am a former client and this agency is poor in just about every area. I'm not sure how they have any clients in small city like Ft Myers. I experienced the following: -Very slow or non-existent communication. Most of my voice mails and emails were either never returned/replied or took more than several days to get a response. -Very slow quote TA on existing policies. After finding out my insurance premium had doubled with a provider the agency was writing business through, I was told it would take at least 4 days to get a quote from any other company they represented. I received quotes from multiple companies outside the agency within minutes. -Poor customer service. When an independent insurance agency is aware that a certain provider has jacked their rates through the roof, they should contact existing policy holders upon renewal with quotes from other companies."
Mysteriously, after having no reviews other than mine a very chirpy perfect review is posted by someone who just joined Yelp and has no other reviews. More importantly though, two days later, the owner of agency replies in typical sub-par salesman fashion by not addressing issues I mentioned and misrepresenting the others. He replies that we all know it's typical for homeowner's insurance premiums to go up continually and mentions how particular and complicated they are in Florida...blah, blah, blah.
I did not have a homeowner's insurance policy with his agency and had a different very simple type of policy. He essentially says insurance is complicated and a layman wouldn't understand...blah, blah, blah. I was a licensed insurance agent in a different state for six years out of college, I'm not a layman. He failed to address the customer service complaints all-together, which were 2/3 of the complaint. I then edited my Yelp review to respond to his misrepresentation of my knowledge and complaint. Mysteriously again, my review is pulled from Yelp. I'm sure Tim Shaw had no involvment in censoring a former client experience.
I wanted to make sure my review got out there so I posted the same review on several other business review sites. Tim Shaw then replied to one the postings. This is where things got a little more serious, He called me a liar. He stated that I was not a real customer and was working for a competitor. This could not further from the truth. I gave an honest, fact-based review (lacking the hyperbole and exaggeration typical in online reviews) of a company I had bad experience with. Tim should spend at least as much time addressing customer service issues as he does trying to demean and discredit his customers.
2 Updates & Rebuttals
ErgoZ
Florida,Ripoffreport.com Community
#3Author of original report
Wed, July 03, 2013
Ripoffreport.com community- Is this how you want your insurance agent treating you? I'd rather self-insure before dealing with an outfit like this again.
Tim Shaw
Fort Myers,Florida,
Anyone can make up anything about anyone... Hard to respond to un-authentic accusations w/o a real person or name.
#3REBUTTAL Owner of company
Tue, July 02, 2013
How can I discredit the authenticity of someone hiding behind their computer keyboard. They are not authentic until they come out from hiding and give me real details. Poster stated I should spend as much time addressing customer service issues as trying to discredit customers.. First of all, I can not address a non authenc complaint unless I can actually look at a real complaint. Until then, this is not authentic and therefore false. Until they reveal themselves there is no logical reponse other than speculation. I can assure you our office does not provide poor customer service or we wouldn't have over 10,000 clients. I take this stuff very seriously.
It certainly does amaze me that someone will use this media and spread this type of false information for no other reason than to smear the name of a good company rather than address the company owner directly and give an opportunity to answer a complaint directly. You have to ask your self, what would motivate a person to paint a good company with such a broad stroke without first giving them an opportunity to address a problem. I don’t know, but it makes no sense to me.
Really, if they did have issues with us, why not just pick up the phone and call my direct number 239-425-9700 and discuss it with me like other clients who feels like they were mistreated.
After 40 years and 10,000 clients later, I have to say this is the first time someone has filed a complaint against us in such a defaming, libelous and untruthful manner. And yes, I did have thir posts removed becuase they have no authenticity w/o a name and a real complaint... It is at the very least unfair and at worse civilly libelous to make such accusations without facts to back them up.. Anyone can make up anything about anyone.
Tim Shaw