Complaint Review: timberlandoutletss.net

I searched for a specific timberland boot that was not in stock on the original website. I then found a timberland outlet website which showed the boots to be in stock.

I placed the order and input my credit card information as usual when buying online. I waited to see if any updates but did not see an update of item being shipped. I noticed a charge on my account for more than the amount originally plus an extra fee for international charge. 

I then contacted the website with the only contact that the website offered. I asked when I would expect my item and what amount would be charged. I received an email stating that the charge is 102.00 but did not state the date to expect item. I exchanged a few more emails with the same wang cool. I am then notified that the item is not available, out of stock, and if i could change style or item. 

I request a refund. I receive an email stating that my refund will be honored but that the bank has a "handling charge" of 20%. I have never heard of a company that charges 20% on an order that completely states that the item is still in stock.

Please help.