Complaint Review: Time Share Adventures Inc.

In February 23, 2011, my husband was looking for a company who could sell his vacation club membership. He saw the add of Timeshare Adventures, Inc. online. He called up and was able to talk with Ms. Joana Wiley. Ms. Wiley told my husband about the good things about the company. Then she asked my husband about his personal information and his credit card information, sounding it like before she could push through to any transaction, a credit card information is necessary. She got the credit card information and told my husband that her company could sell it for him. My husband received a transction slip to his fax machine, then Ms. Wiley called him following up about the signing transaction slip and needed to be faxed back to her. My husband never realized that he will get charged for the amount right away, without ample time of thinking about it, so he did not sign the transaction slip.

First week of March, we received our Statement of Account from Discover Card, and we were charged for $1,990. I was shocked to see the charged. I called up right away, the Timeshare Adventures, Inc. contact number and tried to get hold of Ms. Wiley. Lindsey the customer service answered the phone. After getting the reason of my call, I was held on the line and when she came back, she told me Joana Wiley is not available, she instead asked me how she coudl help. I related to her what happened, and requested that they reverse the charges because my husband was not interested in doing the transaction.

In March 24, 2011, we received a voice message in our voicemail from Mr. Robert Deladurantaye saying, he had checked and listened to the recorded verification process between my husband and their representative, and that he was not sure if confusion is the right word to say during the process.

I gave him a call back, after my work which was like after a week, after I called up to request the reversal. It is very difficult to get in touch with them because of the time difference of CA and FL, I again was answered by Lindsey. I told her about the call of Robert Deladurantaye and that I am calling back, and I asked her about our request for reversal, and she told me that, she cannot do anything about it, instead Mr. Robert Deladurantaye emailed us about their response, which I said we did not receive any. So she got my email address, and when I got home, I have checked it.

On Mr. Robert Deladurantaye's letter, it says, he made a call and that he did not receive a call back, and further explain that their fees were properly authorized, that there's no contract to sign  with advertising & marketing, simply an agreement, thatis why they do their digital voice recording. He even said to me that Joana Wiley spoke to both me and my husband on the phone which is no true, because I have never spoke with Joana Wiley. And to find out Joana Wiley called our house, and left a message addressing us Mr. and Mrs. Deberry, and for him, Joana Wiley already talked to us. It is so insane! I filed also a complaint about the transaction to Discover card on the day we received the statement of account, since Lindsey told me that I can call my Credit card company directly to ask for reversal, even though I requested her to do the reversal because that is the right procedure to do. Discover Card investigated it, for couple of months we received the reversal of charges, but it went back and forth. The following month they charged our account again, saying that Timeshare Advetures, Inc. furnished them the contract. But we never signed any contract! We are not fully aware of their NO REFUND POLICY, that they are trying to push on us. 

Afte many emails, back and forth, I did to Timeshare Adventures, Inc, and to Discover card nothing happend, until I fill out a complaint form address to the Florida Department of Agriculture & Consumer Services, attention to Mr. Alan Parkinson. Mr. Parkinson sent Timeshare Adventure a copy of our complaint, and Mr. Mark Dan called us about it, he identified himself as the owner of Timeshare Adventures, and that after he reviewed our case, he is willing to give us half of our money back, even if their policy was no refund after 3 days of the transaction which we did not know at all. And that for the remaining half they will continue their service, and that if we have any problem like if we have refinance mortgage they can help with htose things. I tried calling him back again, and the same thing happened; after getting my name, put on hold on the other line, and went back to tell me he was not available.

We received a letter from the Mr. W. Alan Parkinson dated June 8, 2011 saying that if we have documentation to support our claim we can furnish it to his office which we did on our reply letter dated June 19, 2011. After which we received an email from him saying that it is up to us to accept or not the offer and that they can only re-open the case if we have additional documents aside from what we have. But we do not have anything to give except for the email correspondence, since we do not have any contract signed with Timeshare Adventures either, we gave him the unsigned copy of the transaction slip and the statement of account stating the back and forth reversal and charging to our account by Discover  Card.

Mr. Dan sent us a letter bragging about the hundreds of Millions that his company earned in this kind of business. But we don't care, we care about our money that his company got from us.  After a month or so, we received a check signed by Philip Dan (that's how the signature appears) with the amount of $995, as what he told us on his voice message. We replied to them thru email that we need the whole amount they charged us because we are still paying the interest of it from Discover Card. But after that, we never heard from them anymore. We end up paying our credit card with all the interest charges for the amount they charged us. We closed our credit card with Discover Card, which we had for 25 years, being one of their pioneer member because of what happened.

The stress and the time wasted dealing with Timeshare Advetures, Inc. was the worst thing happened to us. That is why we called it the Worst RipOff!!! The money which we worked hard was gone without getting anything out of it. Mr. Dan always said "human error". What really that truth is they get paid for advertently committing "human error".

Remelyn DeBerry