Complaint Review: Time Warner Cable

Returned to TWC with promise of a Best Buy gift card.  After 8.5 months 5-6 phone calls and 3 chat sessions still no card and redemption center does not have my name as a recipient.  Just a scam.  Do not fall for the rewards program unless you get it in writing within a day or two of making the switch.  They will ask you if you received a post card with the redemption # on it, but they never tell you that you are supposed to receive a post card with a redemption number.  The first I heard about it was when I inquired why I still had not received it.  Now 8.5 months later they tell me I had to register the redemption number within 30 days of switching to TWC.  No more phone calls to them.  I will never speak to them again unless it is a technical issue.