Complaint Review: time warner cable

Time Warner Cable bought out Insight. For the past 2 years I have had only basic internet and phone service, and no cable tv. As soon as TW started the billing, my bill more than doubled. I tried calling TW several times, and spent a number of hours on hold, and getting transferred around. Each time I got somebody new on the line, I had explain the problem, and each person gave a different explanation as to the cause of the problem, but nobody could fix it. Finally, I gave up calling and tried to get somebody to fix the problem using the chat feature. The billing is still a mess. Somebody from the 'retention department' was supposed to call me a few days ago, and apparently that department is the only one that can actually fix this problem. Evidently all the other people I talked to could only sell more services, or give a lot of slippery double-talk while pretending to actually fix the billing problem. This company's service is a joke. Their 'commitment' to customer service is all talk and no action. Will be cancelliing my service soon.