Complaint Review: Time Warner Cable

We used to have Paragon Cable and we almost shut it off but then were promised that things would be better when Time Warner took over. What a bunch of hooey! Now they not only provide the same unbelievably bad customer service but now it's coupled with outrageous prices!

Before I had it shut off we went from $51 + rip-off fees to $64 + rip off fees in less than 1 year and this was FOR BASIC CABLE with no premium channels. They also somehow decided that that wasn't enough but sent us a bill for $115.00 and when we asked why they told us that it was for 2 months but couldn't give us a reason why they were billing for 2 months instead of 1 and if it was for 2 months why it wasn't double.

What I can't figure out is why every one I know pays like $35 for their cable service and we were being charged so much. Maybe it's because they DON'T have TWC! After talking to their "customer service" people I decided to just shut it off and pay the balance over the next couple of months. Then they shut it off and started to harrass us weekly for the full balance! To add insult to injury they keep sending us their advertisements in the mail!

I will NEVER use Time Warner Cable again and if I find out that ANYONE is affiliated with them (i.e. AOL) I will not use their service either.

To TWC: TV is supposed to be ENTERTAINMENT! The last thing your customers need after WORKING all day is try to figure out one of your bills or talk to your "customer service" people. They don't care about your customers and are arrogant and just plain rude. I can't believe that you wonder why people "STEAL" cable! Everytime I hear about someone who's gotten over on you I feel like smiling.

Catherine
Minneapolis, Minnesota